Pre-Litigation Team Lead – Case Ops

Anderson Injury Lawyers; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Full benefits package

Competitive base salary

Job summary

Anderson Injury Lawyers in Austin, TX seeks a Pre-Litigation Team Manager to lead case managers from intake through settlement. This hands-on leadership role focuses on operational rigor and optimizing the pre-litigation process to deliver timely, fair resolutions for clients.

You will coach and develop staff, monitor caseloads, enforce standard operating procedures for treatment and demand packages, track KPIs, and report results to firm leadership.

Qualifications

• 3+ years of experience in personal injury case management, with supervisory or team lead experience.
• Strong knowledge of the pre-litigation lifecycle: treatment, demand, negotiation, disbursement.
• Experience with Filevine or comparable case management software preferred.
• Proven ability to coach and hold a team accountable to performance standards.

Responsibilities

• Manage and develop a team of case managers handling pre-litigation cases from intake through settlement.
• Monitor caseloads, case aging, and file quality to keep cases moving toward timely outcomes.
• Set clear performance expectations and conduct regular one-on-ones and reviews.
• Own and enforce SOPs for treatment monitoring, demand packages, lien resolution, and settlement handoff.
• Track KPIs and report on team performance to firm leadership.
• Use Filevine to audit case files and ensure documentation is audit-ready.
• Handle escalations — client concerns and internal roadblocks — quickly and professionally.
• Support hiring, onboarding, and training for new pre-litigation staff.
• Identify and implement process improvements as the team grows.

Skills

Team leadership

Operations management

Coaching

Communication skills

Organizational skills

Education

Bachelor's degree preferred

Tools

Filevine

Job description

Anderson Injury Lawyers in Austin, TX seeks a Pre-Litigation Team Manager to lead case managers from intake through settlement. This hands-on leadership role focuses on operational rigor and optimizing the pre-litigation process to deliver timely, fair resolutions for clients.

You will coach and develop staff, monitor caseloads, enforce standard operating procedures for treatment and demand packages, track KPIs, and report results to firm leadership.