Pre-Litigation Strategy & Case Management Lead

Keches Law Group; Center Square (PA); On-site; USD 70,000 - 95,000; Full time

Job summary

Keches Law Group is seeking a highly motivated Pre-Litigation Support Manager to join our Philadelphia office. The role focuses on assisting and driving negotiations and case management to maximize client settlements within practical timeframes, while delivering excellent customer service.

The candidate will review case records, analyze evidence for settlement, draft demand letters, negotiate with adjusters, and maintain strong client communication across multiple ongoing cases.

Qualifications

• Bachelor's degree is preferred in a field related to law or business.
• 5+ years of prelitigation/paralegal / legal or insurance case management experience.

Responsibilities

• Review the case records: medical records, pictures, police reports, income statements, etc.
• Analyze records to determine proper demand for settlement.
• Write demand letters and other correspondence.
• Make calls to adjusters to negotiate claims.
• Communicate with the client while providing exceptional customer service.
• Update clients regularly on the status of their case.
• Process paperwork to accept settlement: release, negotiate and satisfy medical liens, and distribute funds.
• Prioritize work based on a case list.
• Respond to emails, calendars, etc.
• Update Litify (Salesforce) case management.

Skills

Insurance claims process experience

Medical records literacy

Written communication

Verbal communication

Analytical reasoning from reports

Case load prioritization

Attention to detail

Self-direction

Documentation/analysis of electronic D

Client service / customer service

Organization and prioritization

Education

Bachelor's degree preferred

5+ years in prelitigation/paralegal/legal or insurance case management

Tools

Litify (Salesforce)

Job description

Keches Law Group is seeking a highly motivated Pre-Litigation Support Manager to join our Philadelphia office. The role focuses on assisting and driving negotiations and case management to maximize client settlements within practical timeframes, while delivering excellent customer service.

The candidate will review case records, analyze evidence for settlement, draft demand letters, negotiate with adjusters, and maintain strong client communication across multiple ongoing cases.