Pre-Litigation Case Manager: Client-Focused Organizer

DM Injury Law; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with up to a 4% match

3 weeks of paid time off

Paid holidays

Free on-site parking

Great work/life balance—no long hours

Job summary

DM Injury Law is looking for a highly organized Pre-Litigation Case Manager in Kansas City, Missouri. This role will support attorneys during the early stages of a case, managing client communications and case documentation efficiently.

Ideal candidates will have strong customer service and communication skills, with at least one year of related experience. The firm offers a supportive environment, health benefits, and a great work/life balance.

Qualifications

• 1+ year of customer service, administrative, or office experience.
• Polished telephone and email communication skills.
• Ability to manage a high-volume workload.

Responsibilities

• Communicate with clients daily by phone, email, and other channels.
• Manage a high number of cases (200+) and help keep them moving forward.
• Prepare case documents and gather supporting information.
• Review and organize medical records and billing documents.
• Draft basic letters and emails to clients and other parties.
• Handle incoming faxes and mail and file them appropriately.
• Track cases from start to finish to ensure steady progress.

Skills

Customer service skills

Communication skills

Organization skills

Microsoft Office proficiency

Education

High school diploma

Job description

DM Injury Law is looking for a highly organized Pre-Litigation Case Manager in Kansas City, Missouri. This role will support attorneys during the early stages of a case, managing client communications and case documentation efficiently.

Ideal candidates will have strong customer service and communication skills, with at least one year of related experience. The firm offers a supportive environment, health benefits, and a great work/life balance.