Enrollment Coordinator (Bilingual Spanish)

Care Design New York; New York (NY); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Tuition reimbursement

Professional development funds

Job summary

Care Design NY in New York hires an Enrollment Coordinator to be the first point of contact for enrollment inquiries, triaging callers and gathering initial demographic information to initiate the enrollment process.

The role demands excellent customer service, strong communication, and the ability to work in a fast-paced environment. Bilingual English/Spanish is preferred, with full-time employment and benefits including tuition reimbursement and professional development funds.

Qualifications

• Bilingual English/Spanish is required.
• Strong communication and interpersonal skills are essential.
• Excellent organizational abilities and ability to manage multiple tasks.

Responsibilities

• Acts as central point of contact for enrollment inquiries.
• Gathers initial information and directs referrals to Enrollment Specialists or other services.
• Enters initial demographic data and forwards enrollment packets to the respective region.
• Supports Enrollment Specialists with outreach to ensure document submission for enrollment.
• Keeps detailed knowledge of OPWDD services and enrollment processes.

Skills

Bilingual English/Spanish

Strong communication skills

Interpersonal skills

Organizational skills

Education

Associate degree

Job description

The Enrollment Coordinator will serve as the initial point of contact for the enrollment function of the agency. As such, it is imperative that this role can effectively assess, and triage callers need to the appropriate source. Excellent customer service skills are required of this position to ensure a prompt, kind, and helpful experience for the caller.

At Partnership Solutions, our work is performed in support of, and on behalf of, Care Design NY (a Care Coordination / Health Home), and Partners Health Plan (a Managed Care Organization), dedicated to providing supports and services for persons with intellectual and/or developmental disabilities. As their administrative arm, we share in a unified organizational culture and the work we do is in furtherance of our collective ability to achieve our shared organizational mission, vision, and values as stated below.

Purpose

Connecting people to their chosen supports to live a healthy and meaningful life.

Vision

We see a world that is accepting, inclusive, and promotes positive health for all individuals with intellectual and/or developmental Disabilities (I/DD).

Mission

Our mission is twofold to provide compassionate, skilled person-centered care planning that includes a holistic approach to health and wellness, and to advocate for a disability inclusive world.

Values

• Committed - We are committed to developing successful employees across the organization so members and families can receive high-quality supports.
• Compassionate - We are compassionate about creating open, honest relationships through collaboration, active listening, and showing empathy for others.
• Connected - We are connected to each other through a sense of belonging that enriches the work environment and shapes a positive experience for members and families.

All full-time positions come with generous benefits including $3000 tuition reimbursement per calendar year, and up to $250 of professional development courses! Click here to view the current benefits summary.

• Acts as the central point of contact for individuals and families calling to inquire about entry into services
• Gathers initial information from the caller and assesses if the referral needs to be directed to one of the regional Enrollment Specialists, or if a reference to a different service type is appropriate
• Enters initial demographic data into enrollment platform; Enrollment Coordinator will mail or email enrollment packet specific to the Enrollment Specialist’s Region for new inquiries.
• Support the Enrollment Specialist with making engagement calls to ensure families follow through on sending the documents needed for the enrollment process.
• Logs call activity and notify regional Enrollment Specialists of individuals coming onto their queue
• Maintains detailed knowledge about OPWDD services and processes, as well as other service systems and community support in general
• Maintains a positive and helpful demeanor as the initial point of contact for individuals and families
• Must be able to spend most of the day on the phone and possess the ability to operate in a fast-paced environment
• Associate degree preferred
• 2+ years of experience working with people with IDD (preferred)
• Strong communication skills including verbal and written communication skills, along with strong interpersonal and organizational skills also required
• Bilingual English/Spanish required

Care Design NY and Partnership Solutions provide equal employment opportunities to all. We celebrate the qualities that make each of us unique and greatly value how they enrich the work we do. As such, we welcome candidates of color, candidates who identify as gender diverse, neurodiverse candidates, and candidates of all ages with diverse lived experiences and perspectives to apply.

$28 / hour

$32 / hour