Pre-Certification Collection Specialist- Charlotte, NC

OrthoCarolina; Charlotte (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid holidays

Wellness programs

Tuition reimbursement

Job summary

OrthoCarolina is hiring a Pre-Certification Collection Specialist to join our Utilization Review team in Charlotte. This hybrid role involves extensive coordination between patients, insurers, physicians, and facilities to confirm eligibility and collect payments.

The ideal candidate has experience in insurance verification and authorizations, excellent communication, and a detail-oriented approach to manage accounts and maximize cash flow.

Qualifications

• High School diploma or GED required; higher degree preferred.
• Experience in insurance verification and pre-certification is valuable.
• Strong communication and attention to detail are essential.

Responsibilities

• Verify eligibility and benefits with insurance carriers for scheduled physician/facility visits.
• Pre-collect from patients including unpaid balances and financial responsibility estimates.
• Track accounts from scheduling notifications through authorization and payment collection.
• Identify and correct internal issues to expedite payments from insurers.

Skills

Accounts Receivable (AR)

Customer Service

Data Entry

Documentation

Medical Services

Office Management

Patient Account Management

Patient Care

Payment Analysis

Education

High School or GED

Associate or Bachelor's degree preferred

Job description

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-usWe are currently searching for a Pre-Certification Collection Specialist to join our Utilization Review team in the OrthoCarolina Business Office in Charlotte. This position is a hybrid schedule with rotating days in the office depending on department needs.The Pre-Certification Collections Specialist serves as liaison between the patient, insurance company, physician, and facility. There is a large volume calling patients and insurance companies. Other duties include:Essential Functions:Confirming eligibility, benefits and precertification with insurance carriers for patient's scheduled with Physician and facility.Responsible to pre-collect from patients including unpaid, true patient current balance, patient's estimated financial responsibility up to and including entire Out of Pocket when necessary.Responsible for tracking the account from notification of scheduled appointment including same day and next day add-ons for authorization as well as pre-collection of patient financial responsibility.Responsible for identifying and correcting internal problems within assigned accounts to expedite payments from insurance companies.Responsible for using online tools for benefits, reviewing medical criteria/policy, prior plan approval (PPA) requirements, initiating and obtaining authorizationsSkills and Abilities:Must have knowledge of physician, facility and hospital pre-certification.Qualifications:Education: High School or GED, required. Associate or Bachelors degree preferred.Minimum of one year’s experience in insurance verification and authorizations.Employee TypeRegularQualificationsSkillsAccounts Receivable (AR), Customer Service, Data Entry, Documentations, Medical Services, Office Management, Patient Account Management, Patient Care, Payment AnalysisEducationCertificationsLanguageWork ExperienceHealthcare Experience