Pre-Bill Utilities Billing & Metering Specialist

Charlotte, North Carolina; Charlotte (NC); On-site; USD 40,000 - 44,000; Full time

Job summary

The City of Charlotte is seeking a Utilities Customer/Revenue Service Specialist - Pre Bill to ensure accurate monthly billing for approximately 325,000 meter readings across water and sewer services. You will analyze readings, handle exceptions, and issue work orders for field or estimated usage to maintain continuous monthly billing.

Responsibilities include reviewing meter reading data, generating field service orders, and performing pre-bill adjustments while coordinating with utility

Qualifications

• High School diploma or equivalent and 3 year(s) of relevant experience; or 2 Year College degree and 1 year(s) of relevant experience.
• Knowledge of Microsoft Office Suite, GIS, and mapping systems, utility Customer Information Systems, Meter Reading Systems, and Mobile Field Work Order Systems.
• Knowledge of utility billing cycles and meter reading routes.
• Skill in professional communication, including emails, in-person interactions, phone calls, and general interactions.
• Skill in organization and time management.
• Skill in operating computers, software, and technology.
• Skill in analysis and problem-solving.
• Skill in mathematics and statistics.
• Skill in providing exceptional customer service
• Ability to maintain effective working relationships.
• Ability to follow directives and instructions.
• Ability to work independently and collaboratively.
• Ability to work in a fast-paced environment.

Responsibilities

• Performs meter reading file uploads to the billing system for previous days' reading collections.
• Performs next day’s download of meter reading files to mobile collectors.
• Reviews and evaluates each meter reading exception and applies appropriate action to resolve these exceptions from both the meter reading upload files and incoming field service orders.
• Performs thorough review and analysis of large commercial and industrial water services that include multiple meters, private deduction meters, fire line, and irrigation services.
• Performs analysis on zero consumption by seasonal variances, conformance of metering equipment, inactive accounts, residency vacancies, whereby the read instructions are reflective of the service address features to wells, occupancy, stop meters, meter location, damaged equipment, etc.
• Generates field service orders to field technicians to investigate water meter usage, metering equipment performance, metering information accuracy (serial numbers), pictures of equipment, and operational compliance.
• Runs and acts on various reports regarding meter reading exceptions, service order completion codes, high consumption, account activation/deactivation, and out-of-cycle billing.
• Completes pre-bill consumption adjustments and refers all monetary post-billing adjustments to appropriate departments.
• Performs daily import of completed service order work to validate incoming investigations of meter readings, metering equipment information/performance, and any exceptions from those orders.
• Identifies and reports any field staffing errors, mistakes, or other discrepancies to team supervisors on a routine basis. Provide root cause analysis.
• Works closely with the Utility Management Services team for system performance, software update testing and feedback, and recommendations on system process improvements.
• Adheres to established processes in all job tasks, monitoring and resolution requirements.
• Acts in a pre-emptive manner in all aspects of work and provides continuous improvement feedback.
• Performs other duties as required by the section supervisor.

Skills

Microsoft Office Suite

GIS

Meter Reading Systems

Mobile Field Work Order Systems

Customer Service

Analytical & Problem Solving

Mathematics & Statistics

Communication skills

Time management

Education

High School diploma or equivalent

Associate degree (2-year college)

Tools

City of Charlotte CIS

Billing system software

Job description

The City of Charlotte is seeking a Utilities Customer/Revenue Service Specialist - Pre Bill to ensure accurate monthly billing for approximately 325,000 meter readings across water and sewer services. You will analyze readings, handle exceptions, and issue work orders for field or estimated usage to maintain continuous monthly billing.

Responsibilities include reviewing meter reading data, generating field service orders, and performing pre-bill adjustments while coordinating with utility