Water Utility Billing & Meter Data Specialist
City of Charlotte
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Job summary
The City of Charlotte is hiring for a Meter Reading/Billing Analyst responsible for accurate monthly billing for residential, commercial, and industrial water/sewer services across the city. You will analyze uploaded readings, handle exceptions, and issue work orders for field verification to ensure continuous billing.
Key duties include generating reports, reviewing anomalies, and coordinating with field crews and IT to improve system performance and data quality.
Qualifications
- High School diploma or equivalent with 3 years relevant experience or 2-year college plus 1 year relevant experience.
- Knowledge of meter reading and billing processes and related systems.
- Ability to analyze usage data and identify anomalies.
Responsibilities
- Performs meter reading file uploads to the billing system for previous days' reading collections.
- Downloads meter reading data for mobile collectors the next day.
- Reviews meter reading exceptions and resolves issues in upload files and service orders.
- Analyzes large commercial/industrial water services with multiple meters and related equipment.
- Generates field service orders to investigate meter usage and equipment performance.
- Produces daily import of service orders and verifies data accuracy.
Skills
Education
Tools
Job description
The City of Charlotte is hiring for a Meter Reading/Billing Analyst responsible for accurate monthly billing for residential, commercial, and industrial water/sewer services across the city. You will analyze uploaded readings, handle exceptions, and issue work orders for field verification to ensure continuous billing.
Key duties include generating reports, reviewing anomalies, and coordinating with field crews and IT to improve system performance and data quality.
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