Government/Non-Government Specialist

UNC Health; Goldsboro (NC); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Wayne UNC Health Care is seeking a Government-Non-Government Specialist to review, submit, and resolve assigned insurance accounts for optimal financial resolution. Responsibilities include processing claims, managing denials, and coordinating with departments, physicians, and insurers to fix discrepancies.

The role supports a hybrid schedule in Wayne, NC, with focus on accuracy, compliance, and strong customer service.

Qualifications

• Two years' prior experience in hospital or physician insurance activities (authorization, billing, follow-up, call-center, or collections).
• CRCR certification must be obtained within one year of hire.
• High School Diploma or equivalent required.

Responsibilities

• Review, submit and resolve assigned government and non-government insurance accounts to appropriate financial resolution.
• Process claims submissions, denials, follow-up and re-bills in Epic/SSI with accuracy.
• Coordinate with other teams, physician offices and insurers to resolve account errors.
• Post adjustments/write-offs as needed and communicate resolutions to payors and patients.
• Assist in audits, productivity and quality initiatives and train teammates as needed.

Skills

MS Office

Epic/EMR

Communication

Attention to detail

Education

High School Diploma or equivalent

CRCR certification (HFMA)

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Government-Non-government Specialist is responsible for reviewing, submitting and resolving assigned insurance accounts to an appropriate financial resolution in accordance with regulatory, legal, and compliance guidelines. Processes all assigned government and nongovernment accounts and denials for complex financial appeals, with a goal of bringing the accounts to an appropriate financial resolution in accordance with regulatory, legal, and compliance guidelines. Follows rules for overturning appeals and rejections for these accounts. Completes additional research and coordinates with other departments, physician offices and insurers. Also performs follow-up responsibilities of a financial counselor. Assists Revenue Cycle Director in maintaining accounts receivables at appropriate levels. Submits insurance claims to the appropriate payers on a daily basis in adherence to applicable regulatory, legal, and compliance guidelines. Assists the Manager and Director in all aspects of claims processing.

Responsibilities

• Works insurance related billing errors in Epic and SSI.
• Works accounts from follow up work queues in Epic.
• Works denials in Epic towards resolution.
• Coordinates with other teams/departments/payors to resolve account errors.
• Posts adjustments and write offs as needed.
• Leverages Lead as a resource to address account issues and questions.
• Ensures work queues are worked appropriately and timely.
• Satisfies goals pertaining to audits, productivity and quality standards.
• Responsible for the accurate and timely submission of claims, response to denials, and re-bills of insurance claims, and all aspects of insurance follow-up and collections.
• Interfaces with internal and external departments to resolve discrepancies through charge corrections, payment corrections, write offs, refunds or other methods.
• Researches and resolves a variety of issues relating to posting of payments and charges, insurance denials, secondary billing issues, credit balances, sequencing of charges, and non-payment of claims. Contacts patients, providers and insurance companies to obtain information necessary for invoice or account resolution through write-offs, reversals, adjustments, refunds or other methods.
• Verifies claims adjudication utilizing appropriate resources and applications. Reconciles accounts, researches and resolves a variety of issues relating to posting of payments and charges, insurance denials, secondary billing issues, sequencing of charges, and non-payment of claims.
• Responds to any assigned correspondence in a timely, professional, and complete manner.
• Participates and attends meetings, training seminars and in-services to develop job knowledge.
• Meets or exceeds goals pertaining to productivity and quality expectations.
• Assists in training teammates within the Government/Non-Government teams.
• Serves a resource and role model for other teammates in the area.

WAYNE

Other Information

Education

High School Diploma or equivalent required, any higher education from an accredited college will supersede this requirement.

Licensure/Certification

CRCR (Certified Revenue Cycle Representative) certification from HFMA within one year of hire.

Experience

Two (2) years prior experience in Hospital or Physician Insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections).

Knowledge, Skills And Abilities

• Good organizational, follow up and attention to detail skills.
• Excellent customer service and interpersonal skills.
• Ability to read, write and communicate effectively in English.
• Proficient with MS Office, Epic/ EMR software, with the ability to learn new software rapidly.

Valid NC Driver's License: No

If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

BO-209

01.8522.BO-209.NON-CLIN

Job Details

Legal Employer: Wayne Health

Entity: Wayne UNC Health Care

Organization Unit: Patient Accounts

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: WAYNE MED

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.