Pre-Arrival Marketing & Guest Experience Agent

Capital Vacations, LLC; Northern (KY); On-site; USD 28,000 - 38,000; Full time

Job summary

Capital Vacations, LLC in Kentucky seeks an Agent who provides information and an opportunity for guests, owners or members staying on property to receive an owner update of Capital Vacations properties and sales presentation.

The role involves inviting Owners to attend an Owners Update, inviting non-owners to attend a sales presentation, assisting guests and Owners with on-site and off-site needs, and ensuring a smooth, friendly, efficient check-in experience.

Qualifications

• High School Diploma/GED.
• OPC or In-House experience preferred.
• Excellent verbal and written communication skills.
• Sales knowledge and customer-service orientation.
• Attention to detail and strong organization.

Responsibilities

• Invites Owners to attend an Owners Update.
• Invites Non-Owners to attend a sales presentation for Capital Vacations.
• Assists guests and Owners with on-site and off-site needs.
• Provides guests and Owners with a smooth, friendly, efficient check-in experience.
• Understands qualifications and company policies and procedures.
• Maintains up-to-date knowledge of local shows, attractions, and locations.
• Completes paperwork and reports accurately and legibly.
• Responsibly handles cash.
• Maintains production at or above minimum performance standards.
• Answers telephones - inbound and outbound calling.
• All other duties as assigned.

Skills

Verbal communication

Written communication

Sales knowledge

Attention to detail

Positive attitude

Education

High School Diploma/GED

OPC or In-House experience preferred

Tools

Microsoft Office

Basic computer skills

Job description

Capital Vacations, LLC in Kentucky seeks an Agent who provides information and an opportunity for guests, owners or members staying on property to receive an owner update of Capital Vacations properties and sales presentation.

The role involves inviting Owners to attend an Owners Update, inviting non-owners to attend a sales presentation, assisting guests and Owners with on-site and off-site needs, and ensuring a smooth, friendly, efficient check-in experience.