Pre-Arrival Insurance & Financial Counselor

UPMC; Harrisburg (Dauphin County); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Work from home after training

Job summary

UPMC is seeking a full-time Pre-Arrival Representative in Harrisburg, PA. The role focuses on verifying patient insurance benefits and resolving related issues to ensure a smooth arrival and financial alignment with care plans.

Responsibilities include educating patients on insurance matters, posting payments, and coordinating with multiple departments across the UPMC system. The position offers a Monday–Friday schedule with optional work-from-home after training and meeting metrics.

Qualifications

• Experience with insurance verifications and authorizations.
• Strong customer service skills and empathy.
• Ability to communicate financial information clearly.

Responsibilities

• Verify insurance benefits for admissions, outpatient, and procedures.
• Provide patients with financial education and explain self-pay liabilities.
• Document account activity in systems and maintain quality standards.
• Attend mandatory training and stay updated on guidelines.

Skills

Insurance verification

Customer service

Healthcare billing

Job description

UPMC is seeking a full-time Pre-Arrival Representative in Harrisburg, PA. The role focuses on verifying patient insurance benefits and resolving related issues to ensure a smooth arrival and financial alignment with care plans.

Responsibilities include educating patients on insurance matters, posting payments, and coordinating with multiple departments across the UPMC system. The position offers a Monday–Friday schedule with optional work-from-home after training and meeting metrics.