Patient Access Representative- Contingent

Nationwide Children's Hospital Inc; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Patient Access Representative to greet and register patients, answer calls, schedule appointments and help maintain medical charts. The role requires strong customer service, accurate data collection, and coordination with clinical staff.

Education includes a high school diploma or equivalent; an Associate’s degree is preferred. CPR certification may be required and training shifts occur during evenings to early mornings.

Qualifications

• Demonstrated computer skills and ability to navigate standard systems.
• Strong administrative and organizational skills.
• Excellent customer service abilities.

Responsibilities

• Greet and register patients, answer phone calls, schedule appointments and pull/ file medical charts when indicated.
• Ensure accurate patient demographics, insurance and physician information.
• Screen data for insurance eligibility and pre-certification requirements, explain next steps to customers.
• Assist in identifying self-pay patients and refer to financial assistance when applicable.
• Maintain open communication with departments and clinical staff involved in Patient Access.
• Assist in shadowing/precepting new employees.

Skills

Customer service

Administrative skills

Computer skills

Education

High School Diploma or equivalent

Associate's Degree (preferred)

Job description

Overview:

Contingent role, non-benefits eligible

Work days vary and hours are between 9:00pm to 7:30am

First two weeks training is Monday-Friday 8am-4:30 pm

Job Description Summary:

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Job Description:

Essential Functions:

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement: High School Diploma or equivalent, required. Associate's Degree, preferred.

Licensure Requirement: (not specified)

Certifications: CPR certification (based on position and as determined by manager).

Skills: Demonstrated computer skills required with the ability to navigate most current technology systems. Strong administrative skills. Excellent customer service and organizational skills.

Experience: One year of health care experience, preferred.

Physical Requirements:

• OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel
• FREQUENTLY: Bend/twist, Patient Equipment
• CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above: Ability to multi-task within a stressful environment.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet