Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; Topeka (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Scheduling Coordinator to manage patient appointments and ensure a seamless experience. In this vital role, you will utilize various systems to handle scheduling functions and provide essential information to patients. Your excellent communication and computer skills will shine as you navigate high call volumes and assist new hires. Join a forward-thinking organization that values diversity and offers a comprehensive benefits package to support your well-being. If you are passionate about patient care and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent or 4 years of revenue cycle experience.
• Minimum of 2 years of revenue cycle or contact center experience.

Responsibilities

• Schedules and pre-registers patients for appointments and visits.
• Handles high call volumes across multiple locations and departments.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Skills

Experience with Multi-Channel Phone Systems

Typing speed of 30+ WPM

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Fluency in multiple languages

Education

High school diploma or equivalent

4 years of revenue cycle experience

Minimum of 2 years of revenue cycle or contact center experience

Job description

**Job Description:**

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Completes any administrative work associated with scheduling the appointment. Transcribes external orders from physicians. Handles high call volumes across multiple locations and departments.

**Essential Functions:**

1. Utilizes multiple systems to perform all scheduling functions as needed.
2. Exhibits excellent computer skills with the ability to self-resolve technical issues with minimal assistance.
3. Provides patients with preparation and location information.
4. Accurately collects and inputs patient data into the system.
5. Validates patient insurance and explains benefits as needed.
6. Manages multiple phone calls, including answering, transferring, and conferencing.
7. Acts as a mentor for new hires as needed.
8. Promotes the mission, vision, and values of Intermountain Health and adheres to service behavior standards.
9. Performs other duties as assigned.

**Skills:**

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Operating Skills
• Experience with Multi-Channel Phone Systems
• Typing speed of 30+ WPM
• Active Listening
• Reading Comprehension
• Critical Thinking
• Active Learning
• Complex Problem Solving
• Fluency in multiple languages

**Physical Requirements:**

See detailed physical requirements in qualifications section.

**Qualifications:**

• High school diploma or equivalent OR 4 years of revenue cycle experience.
• Minimum of 2 years of revenue cycle or contact center experience.
• Must pass ALTA Language Services QBS assessment for bilingual roles.

**Additional Physical Requirements:**

• Visual acuity to read information, labels, and monitors.
• Ability to communicate effectively during interactions.
• Manual dexterity for manipulating equipment.
• For driving roles: ability to operate a vehicle safely.

**Location:** Peaks Regional Office, Broomfield, Colorado

**Scheduled Weekly Hours:** 40

The hourly rate ranges from $18.81 to $24.26, depending on experience.

We offer a comprehensive benefits package to support your well-being. Learn more at https://intermountainhealthcare.org/careers/benefits.

Intermountain Health is an equal opportunity employer. We value diversity and inclusion in our workforce.

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All positions are subject to closing without notice.