Home Based Scheduler

Delegate CX; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic and innovative company that values passion and customer focus. As a Home Based Scheduler, you'll play a crucial role in coordinating caregiver schedules while honing your skills in a supportive environment. This full-time position offers the chance to work with a dedicated team, ensuring that caregivers are matched with clients effectively. With a commitment to employee well-being, this company provides generous salaries and growth-oriented training, making it an exciting place to advance your career. If you thrive in a fast-paced, detail-oriented role, this opportunity is perfect for you!

Benefits

Work-from-home opportunities

Travel allowances

Meals

Growth-oriented training

Qualifications

• 1-3 years of experience as a scheduler or relevant administrative support.
• Working knowledge of medical terminology and insurance plans.

Responsibilities

• Call staff to ascertain schedule availability for caregivers.
• Ensure client shifts are filled with matching caregivers.
• Process pre-shift Covid health screenings.

Skills

Communication Skills

Customer Service

Organizational Skills

Attention to Detail

Time Management

Education

College Degree in Business Administration

Tools

Microsoft Suite

Google Suite

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The DCX Client Services - Home Based Scheduler will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be:

Highly proficient communicator in both spoken and written English

Have a passion for customer service

Outstanding organizational and time management skills

Extremely detail-oriented

Have a proven history of meeting deadlines

Work Shift: 8:00 AM - 5:00 PM CST (USA)

Workdays: Monday through Friday (USA)

Written and spoken English skill: Very Proficient

Salary Range: 30,000-40,000

Job Responsibilities:

Call / text staff member one-by-one to ascertain schedule availability and try to get the caregiver to accept an assignment to as many open, unfilled shifts as possible.

Aim to complete the schedule by close of business on Wednesdays for the following 2 full weeks.

Ensure that client shifts are filled with caregivers who have matching attributes (i.e. willing to work with dogs in the home, willing to work with a client who smokes, etc.).

Process pre-shift electronic Covid health screening to ensure caregivers are fit to work.

Collect updated caregivers documents as they expire (CPR certification, CNA license, etc.).

Build rapport with all caregivers. They will be more willing to accept work assignments from you if you have a good working relationship and they like you.

Participate in conducting staff surveys and other ad-hoc requests from time to time.

Additional Job Requirements:

Education: College degree in Business Administration, or any related field.

Experience: 1-3 years of proven experience as a scheduler or other relevant administrative support experience.

Working knowledge of medical terminology and medical insurance plans.

Proven experience working in a medical office.

Software that will be used:

Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook)

Proficient with Google suite (Google sheets, Gmail etc.)

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Delegate CX

DCX is an industry leading, offshore BPO company. We help ambitious US businesses grow and scale by equipping them with highly trained global talent, designed to help them overcome hiring challenges and add that much-needed layer of support for their team.