Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; Tallahassee (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare organization where you will play a vital role in scheduling and managing patient appointments. This position requires strong customer service skills and the ability to handle high call volumes while providing essential information to patients. With a focus on wellness and work-life balance, you will be part of a team that values your contributions and promotes your professional growth. If you are passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Promoting wellness and work-life balance

Qualifications

• Minimum of 2 years in revenue cycle or contact center experience.
• Must pass the ALTA Language Services QBS assessment.

Responsibilities

• Schedule and pre-register patients for various appointments.
• Manage multiple phone calls and provide appointment information.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Skills

Experience with Multi-Channel Phone Systems

Typing Speed of 30+ WPM

Active Listening

Critical Thinking

Complex Problem Solving

Fluency in Multiple Languages

Education

High school diploma or equivalent

4 years of revenue cycle experience

Job description

Job Description:

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other departmental appointments. Completes associated administrative tasks, transcribes external orders from physicians, and handles high call volumes across multiple locations and departments.

Essential Functions:

1. Utilize multiple systems to perform scheduling functions.
2. Resolve technical issues independently with strong computer skills.
3. Provide patients with appointment preparation and location information.
4. Accurately input and validate patient data, including insurance details and benefits explanations.
5. Manage multiple phone calls, including answering, transferring, and conferencing.
6. Mentor new hires as needed.
7. Promote and abide by the mission, vision, and values of Intermountain Health.
8. Perform additional duties as assigned.

Skills:

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Skills
• Experience with Multi-Channel Phone Systems
• Typing Speed of 30+ WPM
• Active Listening and Reading Comprehension
• Critical Thinking and Active Learning
• Complex Problem Solving
• Fluency in Multiple Languages

Physical Requirements & Qualifications:

• High school diploma or equivalent, or 4 years of revenue cycle experience.
• Minimum of 2 years in revenue cycle or contact center experience.
• Must pass the ALTA Language Services QBS assessment.

Physical Requirements:

• Visual acuity for reading and identifying information and equipment.
• Effective communication skills for interacting with customers and understanding spoken information.
• Manual dexterity for manipulating equipment and performing computer and phone tasks.
• Driving responsibilities include sitting, seeing, and reading traffic signs and signals.

Location & Compensation:

Peaks Regional Office, Broomfield, Colorado

Scheduled weekly hours: 40

Hourly rate: $18.81 - $24.26 (dependent on experience)

We offer a comprehensive benefits package promoting wellness and work-life balance. Learn more here.

Intermountain Health is an equal opportunity employer. We use AI tools like HiredScore for application review, but final hiring decisions are made by our staff, ensuring fairness and privacy.

All positions are subject to closing without notice.