Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; Saint Paul (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare provider where you will play a vital role in scheduling and managing patient appointments. This position involves utilizing multiple systems to ensure efficient scheduling while maintaining excellent customer service. You will be responsible for accurately inputting patient data, managing calls, and mentoring new team members. With a commitment to diversity and inclusion, this organization offers a supportive environment and a comprehensive benefits package. If you are passionate about patient care and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Support for well-being

Qualifications

• High school diploma or equivalent or 4 years of revenue cycle experience.
• At least 2 years of revenue cycle or contact center experience.

Responsibilities

• Schedule and pre-register patients for appointments and procedures.
• Manage high call volumes and provide appointment preparation information.
• Mentor new hires and promote the mission and values of the organization.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Skills

Experience with Multi-Channel Phone Systems

Typing Speed of 30+ WPM

Active Listening and Reading Comprehension

Critical Thinking and Active Learning

Complex Problem Solving

Multilingual Fluency

Education

High school diploma or equivalent

4 years of revenue cycle experience

Job description

Job Description:

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other department-related appointments. Completes administrative tasks associated with scheduling and transcribes external orders from physicians. Handles high call volumes across multiple locations and departments.

Essential Functions:

1. Utilize multiple systems to perform scheduling functions.
2. Maintain excellent computer skills and resolve technical issues independently.
3. Provide patients with appointment preparation and location information.
4. Accurately input and validate patient data, including insurance information and benefits explanation.
5. Manage multiple phone calls, including answering, transferring, and conferencing.
6. Mentor new hires as needed.
7. Promote the mission, vision, and values of Intermountain Health and adhere to service standards.
8. Perform additional duties as assigned.

Skills:

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Skills
• Experience with Multi-Channel Phone Systems
• Typing Speed of 30+ WPM
• Active Listening and Reading Comprehension
• Critical Thinking and Active Learning
• Complex Problem Solving
• Multilingual Fluency

Physical Requirements & Qualifications:

• High school diploma or equivalent, or 4 years of revenue cycle experience.
• At least 2 years of revenue cycle or contact center experience.
• Must pass the ALTA Language Services QBS assessment.

Physical Requirements:

• Visual acuity for reading and assessing information.
• Effective communication skills for interacting with customers and understanding spoken information.
• Manual dexterity for manipulating equipment and technology.
• For driver roles, the ability to operate a vehicle safely.

Location: Peaks Regional Office, Broomfield, Colorado

Work Hours: 40 hours/week, $18.81 - $24.26/hour depending on experience

We offer a comprehensive benefits package to support your well-being. Learn more at https://intermountainhealthcare.org/careers/benefits.

Intermountain Health is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment.

We utilize AI platform HiredScore for application review, ensuring fairness and privacy in the recruitment process.

All positions are subject to closing without notice.