Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; Independence (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare provider where you will play a crucial role in scheduling and pre-registering patients for various services. This position requires excellent communication skills and the ability to manage multiple tasks effectively. You will work in a dynamic environment, utilizing various systems to ensure a smooth patient experience. If you are passionate about healthcare and possess strong customer service skills, this is an exciting opportunity to contribute to a mission-driven organization dedicated to improving patient care.

Benefits

Comprehensive benefits package

Flexible work hours

Employee wellness programs

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of revenue cycle or contact center experience.

Responsibilities

• Schedule and pre-register patients for appointments and procedures.
• Handle high call volumes and provide patient information.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Skills

Experience with Multi-Channel Phone Systems

Typing speed of 30+ WPM

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Fluency in multiple languages

Education

High school diploma or equivalent

4 years of revenue cycle experience

2 years of revenue cycle or contact center experience

Job description

Job Description:

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Completes administrative work related to scheduling and transcribes external orders from physicians. Handles high call volumes across multiple locations and departments.

Essential Functions:

1. Utilize multiple systems to perform all scheduling functions.
2. Exhibit excellent computer skills with the ability to resolve technical issues independently.
3. Provide patients with preparation and location information.
4. Accurately collect and input patient data into the system.
5. Validate patient insurance and explain benefits as needed.
6. Manage multiple phone calls, including answering, transferring, and conferencing.
7. Mentor new hires as needed.
8. Promote and abide by the mission, vision, and values of Intermountain Health and service standards.
9. Perform other duties as assigned.

Skills:

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Operating Skills
• Experience with Multi-Channel Phone Systems
• Typing speed of 30+ WPM
• Active Listening
• Reading Comprehension
• Critical Thinking
• Active Learning
• Complex Problem Solving
• Fluency in multiple languages

Physical Requirements:

See and read information, labels, and monitors; manipulate complex equipment with manual dexterity; communicate effectively; and, for roles requiring driving, operate a vehicle safely.

Qualifications:

• High school diploma or equivalent, or 4 years of revenue cycle experience.
• Minimum of 2 years of revenue cycle or contact center experience.
• Pass the ALTA Language Services QBS assessment.

Location: Peaks Regional Office, Broomfield, Colorado

Work Hours: 40 hours/week, hourly rate $18.81 - $24.26, depending on experience.

We offer a comprehensive benefits package to support your well-being. Learn more here.

Intermountain Health is an equal opportunity employer. We use AI platform HiredScore to enhance your application experience, but all final hiring decisions are made by our team.

All positions are subject to close without notice.