Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; Baton Rouge (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

A forward-thinking healthcare organization is seeking a dedicated Scheduling Coordinator to manage patient appointments and administrative tasks. This role involves utilizing multiple systems to ensure efficient scheduling, providing patients with essential information, and maintaining high standards of customer service. The ideal candidate will possess strong computer skills, critical thinking abilities, and a commitment to promoting the organization's mission and values. Join a team that values your contributions and offers a comprehensive benefits package to support your well-being.

Benefits

Comprehensive Benefits Package

Wellness Programs

Career Development Opportunities

Qualifications

• Minimum of 2 years in revenue cycle or contact center experience.
• Must pass the ALTA Language Services QBS assessment.

Responsibilities

• Schedule and pre-register patients for appointments and procedures.
• Handle high call volumes across multiple locations and departments.
• Mentor new hires as needed.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Skills

Experience with Multi-Channel Phone Systems

Typing Speed of 30+ WPM

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Fluency in Multiple Languages

Education

High School Diploma or Equivalent

4 Years of Revenue Cycle Experience

Job description

Job Description:

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Completes any administrative work associated with scheduling. Transcribes external orders from physicians. Handles high call volumes across multiple locations and departments.

Essential Functions

1. Utilize multiple systems to perform all scheduling functions as needed.
2. Exhibit excellent computer skills with the ability to resolve technical issues independently.
3. Provide patients with preparation and location information.
4. Accurately collect and input patient data into the system.
5. Validate patient insurance and explain benefits as needed.
6. Manage multiple phone calls, including answering, transferring, and conferencing.
7. Mentor new hires as needed.
8. Promote the mission, vision, and values of Intermountain Health and adhere to service standards.
9. Perform other duties as assigned.

Skills

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Operating Skills
• Experience with Multi-Channel Phone Systems
• Typing Speed of 30+ WPM
• Active Listening
• Reading Comprehension
• Critical Thinking
• Active Learning
• Complex Problem Solving
• Fluency in Multiple Languages

Physical Requirements & Qualifications

High school diploma or equivalent, or 4 years of revenue cycle experience. Minimum of 2 years in revenue cycle or contact center experience. Must pass the ALTA Language Services QBS assessment.

Physical abilities include visual acuity, manual dexterity, and effective communication skills. Driving responsibilities involve operating a vehicle, requiring sitting, seeing, and reading traffic signs and signals.

Location & Work Details

Peaks Regional Office, Broomfield, Colorado

Scheduled Weekly Hours: 40

Hourly Rate: $18.81 - $24.26, dependent on experience

Benefits & Additional Information

We offer a comprehensive benefits package to support your well-being. Learn more at https://intermountainhealthcare.org/careers/benefits.

Intermountain Health is an equal opportunity employer. We use AI tools like HiredScore for application review, ensuring fairness and privacy.

All positions are subject to closing without notice.