Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; Helena (MT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Scheduling Coordinator to manage patient appointments and enhance the overall patient experience. This role involves utilizing multiple systems for scheduling, resolving technical issues, and providing essential information to patients. With a focus on customer service and effective communication, you'll play a crucial role in supporting the mission of the organization. If you have strong computer skills and a passion for helping others, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Support for well-being

Diversity and inclusion initiatives

Qualifications

• 2+ years of revenue cycle and/or contact center experience required.
• Must pass the ALTA Language Services QBS assessment.

Responsibilities

• Schedule and pre-register patients for appointments and procedures.
• Handle high call volumes and manage multiple phone calls.
• Mentor new hires and promote company values.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Skills

Experience with Multi-Channel Phone Systems

Typing Speed of 30+ WPM

Active Listening and Reading Comprehension

Critical Thinking and Active Learning

Complex Problem Solving

Fluency in Multiple Languages

Education

High school diploma or equivalent

4 years of revenue cycle experience

Job description

Job Description:

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other department-captured appointments. Completes administrative tasks related to scheduling and transcribes external orders from physicians. Handles high call volumes across multiple locations and departments.

Essential Functions:

1. Utilize multiple systems to perform scheduling functions.
2. Resolve technical issues independently with strong computer skills.
3. Provide patients with appointment preparation and location information.
4. Accurately input and validate patient data and insurance information, explaining benefits as needed.
5. Manage multiple phone calls, including answering, transferring, and conferencing.
6. Mentor new hires as needed.
7. Promote the mission, vision, and values of Intermountain Health and adhere to service standards.
8. Perform other duties as assigned.

Skills:

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Skills
• Experience with Multi-Channel Phone Systems
• Typing Speed of 30+ WPM
• Active Listening and Reading Comprehension
• Critical Thinking and Active Learning
• Complex Problem Solving
• Fluency in Multiple Languages

Physical Requirements & Qualifications:

• High school diploma or equivalent, or 4 years of revenue cycle experience.
• Minimum of 2 years of revenue cycle and/or contact center experience.
• Must pass the ALTA Language Services QBS assessment.

Physical Requirements:

• Visual acuity for reading information and labels.
• Effective communication for interactions with customers and understanding spoken information.
• Manual dexterity for manipulating equipment and technology.
• For driving roles: ability to drive, see, and read signs and signals.

Location & Work Details:

• Peaks Regional Office, Broomfield, Colorado
• 40 hours per week
• Hourly rate: $18.81 - $24.26, based on experience

We offer a comprehensive benefits package to support your well-being. Learn more at https://intermountainhealthcare.org/careers/benefits.

Intermountain Health is an equal opportunity employer. We value diversity and inclusion in our workforce.

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All positions are subject to close without notice.