Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; Des Moines (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a dedicated scheduling coordinator to manage patient appointments and enhance the patient experience. In this pivotal role, you will utilize various systems to efficiently schedule appointments, provide essential information to patients, and ensure accurate data entry. Your exceptional communication skills and ability to handle multiple phone calls will be crucial in this fast-paced environment. Join a dynamic team committed to promoting health and well-being, and enjoy a comprehensive benefits package designed to support your professional growth and personal needs.

Benefits

Comprehensive benefits package

Inclusive hiring practices

Supportive work environment

Qualifications

• 2+ years of revenue cycle or contact center experience required.
• Must pass the ALTA Language Services Qualified Bilingual Staff Assessment.

Responsibilities

• Schedule and pre-register patients for appointments and procedures.
• Handle high call volumes across multiple locations and departments.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Skills

Experience with Multi-Channel Phone Systems

Typing Speed of 30+ WPM

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Fluency in Multiple Languages

Education

High school diploma or equivalent

4 years of revenue cycle experience

Job description

Job Description:

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other department-specific appointments. Completes administrative tasks related to scheduling and transcribes external orders from physicians. Handles high call volumes across multiple locations and departments.

Essential Functions:

1. Utilize multiple systems to perform scheduling functions efficiently.
2. Exhibit excellent computer skills and troubleshoot technical issues independently.
3. Provide patients with information regarding preparation and location.
4. Accurately collect and input patient data into systems.
5. Validate patient insurance details and explain benefits as needed.
6. Manage multiple phone calls, including answering, transferring, and conferencing.
7. Mentor new hires as needed.
8. Promote the mission, vision, and values of Intermountain Health and adhere to service standards.
9. Perform additional duties as assigned.

Skills:

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Operating Skills
• Experience with Multi-Channel Phone Systems
• Typing Speed of 30+ WPM
• Active Listening
• Reading Comprehension
• Critical Thinking
• Active Learning
• Complex Problem Solving
• Fluency in Multiple Languages

Physical Requirements & Qualifications:

• High school diploma or equivalent, or 4 years of revenue cycle experience.
• Minimum of 2 years of revenue cycle or contact center experience.
• Must pass the ALTA Language Services Qualified Bilingual Staff Assessment (QBS).

Physical Requirements:

• Visual acuity for reading information, labels, monitors, and assessing customer needs.
• Effective communication skills for interacting with customers and understanding spoken information.
• Manual dexterity for manipulating equipment and performing computer and phone tasks.
• Driving responsibilities include sitting, seeing, reading signs, and recognizing traffic signals and vehicles.

Location: Peaks Regional Office, Broomfield, Colorado

Work Schedule: 40 hours/week, with hourly rates ranging from $18.81 to $24.26 depending on experience.

We offer a comprehensive benefits package to support your well-being. Learn more here.

Intermountain Health is an equal opportunity employer. We value diversity and are committed to inclusive hiring practices.

We utilize the AI platform HiredScore to enhance your application experience, ensuring fairness and data privacy. All final hiring decisions are made by Intermountain personnel.

All positions are subject to closing without notice.