Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; Columbus (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Scheduling Coordinator to manage patient appointments and ensure smooth operations in a fast-paced environment. This role involves utilizing various systems for scheduling, providing excellent customer service, and assisting patients with their inquiries. The ideal candidate will possess strong computer skills, a knack for problem-solving, and the ability to handle high call volumes while maintaining professionalism. Join a team that values service excellence and offers a comprehensive benefits package to support your well-being.

Benefits

Comprehensive benefits package

Mentorship opportunities

Supportive work environment

Qualifications

• High school diploma or equivalent or 4 years of revenue cycle experience.
• Minimum of 2 years of revenue cycle and/or contact center experience.

Responsibilities

• Schedules and pre-registers patients for appointments and procedures.
• Handles high call volumes and manages multiple phone calls.
• Acts as a mentor for new hires as needed.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Knowledge

Multi-Channel Phone Experience

30+ WPM Typing Speed

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Fluency in multiple languages

Education

High school diploma or equivalent

4 years of revenue cycle experience

2 years of revenue cycle and/or contact center experience

Job description

**Job Description:**

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Completes any administrative work associated with scheduling the appointment. Transcribes external orders from physicians. Handles high call volumes for multiple locations and departments.

**Essential Functions:**

1. Utilizes multiple systems to perform all scheduling functions as needed.
2. Demonstrates excellent computer skills with the ability to self-resolve technical issues with minimal assistance.
3. Provides patients with preparation and location information.
4. Correctly collects and inputs patient data into the system.
5. Validates patient insurance and explains benefits as needed.
6. Manages multiple phone calls, including answering, transferring, and conferencing between multiple parties.
7. Acts as a mentor for new hires as needed.
8. Promotes the mission, vision, and values of Intermountain Health and adheres to service behavior standards.
9. Performs other duties as assigned.

**Skills:**

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Operating Knowledge
• Multi-Channel Phone Experience
• 30+ WPM Typing Speed
• Active Listening
• Reading Comprehension
• Critical Thinking
• Active Learning
• Complex Problem Solving
• Fluency in multiple languages

**Physical Requirements:**

See detailed physical requirements in the original description.

**Qualifications:**

• High school diploma or equivalent OR 4 years of revenue cycle experience.
• Minimum of 2 years of revenue cycle and/or contact center experience.
• Must pass the ALTA Language Services Qualified Bilingual Staff Assessment (QBS).

**Location:**

Peaks Regional Office, Broomfield, Colorado

**Scheduled Weekly Hours:**

40

The hourly rate ranges from $18.81 to $24.26, depending on experience.

We offer a comprehensive benefits package to support your well-being. Learn more at https://intermountainhealthcare.org/careers/benefits.

Intermountain Health is an equal opportunity employer. We use AI platform HiredScore to enhance the application process, ensuring fairness and protecting your privacy.

All positions are subject to closing without notice.