Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; Madison (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated scheduling coordinator to manage patient appointments and enhance the patient experience. In this role, you will utilize multiple systems to efficiently schedule and pre-register patients while providing exceptional customer service. Your ability to handle high call volumes and mentor new hires will be crucial in promoting the mission and values of the organization. Join a team that prioritizes well-being and offers a comprehensive benefits package to support your career growth.

Benefits

Comprehensive benefits package

Support for well-being

Qualifications

• Minimum of 2 years of revenue cycle and/or contact center experience.
• Must pass the ALTA Language Services Qualified Bilingual Staff Assessment.

Responsibilities

• Schedule and pre-register patients for appointments and procedures.
• Manage high call volumes and provide patients with information.
• Mentor new hires and promote the mission and values of the organization.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Skills

Experience with Multi-Channel Phone Systems

Typing speed of 30+ WPM

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Fluency in multiple languages

Education

High school diploma or equivalent

4 years of revenue cycle experience

Job description

Job Description:

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other department-captured appointments. Completes associated administrative tasks, transcribes external orders from physicians, and manages high call volumes across multiple locations and departments.

Essential Functions

1. Utilize multiple systems to perform all scheduling functions as needed.
2. Exhibit excellent computer skills with the ability to self-resolve technical issues with minimal assistance.
3. Provide patients with preparation instructions and location information.
4. Accurately collect and input patient data into the system.
5. Validate patient insurance and explain benefits as needed.
6. Manage multiple phone calls, including answering, transferring, and conferencing.
7. Mentor new hires as needed.
8. Promote the mission, vision, and values of Intermountain Health and adhere to service standards.
9. Perform other duties as assigned.

Skills

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Operating Skills
• Experience with Multi-Channel Phone Systems
• Typing speed of 30+ WPM
• Active Listening
• Reading Comprehension
• Critical Thinking
• Active Learning
• Complex Problem Solving
• Fluency in multiple languages

Physical Requirements & Qualifications

• High school diploma or equivalent, or 4 years of revenue cycle experience.
• Minimum of 2 years of revenue cycle and/or contact center experience.
• Must pass the ALTA Language Services Qualified Bilingual Staff Assessment (QBS).

Physical Requirements:

• Ability to see, read information, labels, monitors, and assess customer needs.
• Ability to communicate effectively and understand spoken information quickly and accurately.
• Manual dexterity for manipulating complex equipment, including frequent computer and phone use.
• For roles requiring driving: ability to drive, see, and read traffic signs and signals.

Location: Peaks Regional Office, Broomfield, Colorado

Work Hours: 40 hours/week

The hourly rate ranges from $18.81 to $24.26, depending on experience.

We offer a comprehensive benefits package to support your well-being. Learn more at https://intermountainhealthcare.org/careers/benefits.

Intermountain Health is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We use AI platform HiredScore to enhance your application experience. Your data is protected and used solely for recruitment purposes. All positions are subject to closing without notice.