Pre-Access - Central Scheduler Bilingual

Intermountain Healthcare; Trenton (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Scheduling Coordinator to manage patient appointments and ensure a smooth administrative process. In this role, you'll utilize multiple systems to schedule and pre-register patients, while providing essential information and support. Your excellent communication skills and ability to handle high call volumes will be vital in delivering quality service to patients. Join a mission-driven team that values service standards and promotes a collaborative environment where your contributions will make a difference.

Qualifications

• Strong customer service skills and basic medical insurance knowledge required.
• Proficient in computer operations and multi-channel phone systems.

Responsibilities

• Schedule and pre-register patients for various appointments.
• Handle high call volumes and assist patients with inquiries.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Skills

Experience with Multi-Channel Phone Systems

Typing speed of 30+ WPM

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Fluency in multiple languages

Job description

**Job Description:**

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Completes any administrative work associated with scheduling the appointment. Transcribes external orders from physicians. Handles high call volumes across multiple locations and departments.

**Essential Functions:**

1. Utilizes multiple systems to perform all scheduling functions as needed.
2. Possesses excellent computer skills with the ability to resolve technical issues independently.
3. Provides patients with preparation and location information.
4. Accurately collects and inputs patient data into the system.
5. Validates patient insurance and explains benefits as needed.
6. Manages multiple phone calls, including answering, transferring, and conferencing.
7. Acts as a mentor for new hires as needed.
8. Promotes the mission, vision, and values of Intermountain Health and adheres to service standards.
9. Performs other duties as assigned.

**Skills:**

• Customer Service Etiquette
• Basic Medical Insurance Knowledge
• Intermediate Computer Operating Skills
• Experience with Multi-Channel Phone Systems
• Typing speed of 30+ WPM
• Active Listening
• Reading Comprehension
• Critical Thinking
• Active Learning
• Complex Problem Solving
• Fluency in multiple languages

**Physical Requirements:**

See detailed physical requirements and qualifications below.