PRC Clerk

Osage Nation Health Center; Pawhuska (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Osage Nation Health Center in Pawhuska, OK, seeks a Purchased Referred Care Clerk to provide telephone and reception services for the PRC department. The role handles a high volume of calls from patients and providers and requires meticulous attention to detail and outstanding customer service.

You will log calls, follow privacy standards, and support the clinic's scheduling workflow. A High School diploma is required, and familiarity with EHR and MS Office is preferred.

Qualifications

• High school diploma or GED required.
• Basic computer literacy and familiarity with phone systems.
• Experience with EHR and MS Office is preferred.

Responsibilities

• Provide telephone and reception services for the PRC department.
• Handle a high volume of calls from patients and providers.
• Place callbacks for department call log entries and maintain accuracy.
• Maintain professional phone etiquette and confidentiality at all times.

Skills

Customer service

Interpersonal communication

Teamwork

Phone etiquette

Education

High School Diploma/GED

Tools

EHR system

Microsoft Office Suite

Computer literacy

Job description

Job Details: Job Location: Pawhuska - PAWHUSKA, OK 74056, Position Type: Regular Full-Time, Education Level: High School, The Purchased Referred Care Clerk will provide telephone and reception services for the PRC department within the Wah-Zha-Zhi Health Center. This position will field a high volume of incoming calls from WZZHC patients and providers, as well as providing call backs for those who have been placed on the department’s call log. In the performance of these duties extreme detail and emphasis on customer service must be applied.

Osage preference does apply

Qualifications

• Minimum educational requirement of High School Diploma/GED
• Intermediate computer literacy skills

General Qualifications

• Intermediate proficiency with computer-based system to route appointment requests to appropriate clinic queue
• Knowledge of phone systems and Electronic Health Record (EHR)
• Knowledge of HIPAA and Privacy Act
• Requires high attention to detail
• Must maintain a professional attitude and phone etiquette that positively represents the WZZHC
• Must maintain confidentiality at all times
• Requires ability to use Microsoft Office Suite programs
• Requires good interpersonal communication and team work skills
• Requires willingness and ability to learn new skills
• Must be able to pass a criminal background check
• Must be able to pass drug/alcohol testing
• Must have a valid driver’s license and clean driving record – may be required to drive GSA or tribal vehicles.