Patient Services Clerk - PRC & EHR

Osage Nation; Oklahoma; On-site; USD 19,000 - 25,000; Full time

Job summary

Osage Nation is seeking a Purchased Referred Care Clerk to provide telephone and reception services for the PRC department at the Wah-Zha-Zhi Health Center. The role handles a high volume of patient and provider calls with careful attention to customer service and privacy, including call backs for queued requests.

Osage preference applies. The position requires a high school diploma or GED, strong computer and EHR skills, and the ability to maintain confidentiality and professional phone

Qualifications

• Minimum education is HS diploma or GED.
• Familiar with routing appointments in computer systems.
• Knowledge of HIPAA and patient privacy.
• Detail oriented with professional phone etiquette.
• Ability to use Microsoft Office and EHR systems.
• Good interpersonal skills and teamwork.

Responsibilities

• Provide telephone and reception services for the PRC department.
• Field a high volume of calls from patients and providers; perform call backs.
• Maintain confidentiality and professional conduct; uphold privacy standards.

Skills

EHR knowledge

Phone systems

HIPAA compliance

Detail orientation

Phone etiquette

Confidentiality

MS Office

Interpersonal skills

Teamwork

Willingness to learn

Education

High School Diploma/GED

Tools

EHR system

Microsoft Office Suite

Job description

Osage Nation is seeking a Purchased Referred Care Clerk to provide telephone and reception services for the PRC department at the Wah-Zha-Zhi Health Center. The role handles a high volume of patient and provider calls with careful attention to customer service and privacy, including call backs for queued requests.

Osage preference applies. The position requires a high school diploma or GED, strong computer and EHR skills, and the ability to maintain confidentiality and professional phone