Patient Care & Call Center Specialist

Osage Nation Health Center; Pawhuska (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Osage Nation Health Center in Pawhuska, OK, seeks a Purchased Referred Care Clerk to provide telephone and reception services for the PRC department. The role handles a high volume of calls from patients and providers and requires meticulous attention to detail and outstanding customer service.

You will log calls, follow privacy standards, and support the clinic's scheduling workflow. A High School diploma is required, and familiarity with EHR and MS Office is preferred.

Qualifications

• High school diploma or GED required.
• Basic computer literacy and familiarity with phone systems.
• Experience with EHR and MS Office is preferred.

Responsibilities

• Provide telephone and reception services for the PRC department.
• Handle a high volume of calls from patients and providers.
• Place callbacks for department call log entries and maintain accuracy.
• Maintain professional phone etiquette and confidentiality at all times.

Skills

Customer service

Interpersonal communication

Teamwork

Phone etiquette

Education

High School Diploma/GED

Tools

EHR system

Microsoft Office Suite

Computer literacy

Job description

Osage Nation Health Center in Pawhuska, OK, seeks a Purchased Referred Care Clerk to provide telephone and reception services for the PRC department. The role handles a high volume of calls from patients and providers and requires meticulous attention to detail and outstanding customer service.

You will log calls, follow privacy standards, and support the clinic's scheduling workflow. A High School diploma is required, and familiarity with EHR and MS Office is preferred.