Practice Transformation & EMR Optimization Specialist

University of South Alabama Health System; Mobile (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

USA Health is transforming medicine along the Gulf Coast to enhance care and education in Mobile and the surrounding area. This role focuses on guiding EMR workflow adoption across physician clinics and delivering targeted training to improve operational efficiency.

You will work with leaders to optimize processes, manage system upgrades for EMR platforms like AthenaClinicals and Cerner Powerchart, and ensure high-quality care delivery through effective training and support.

Qualifications

• High School Diploma or equivalent and 3 years of related experience in ambulatory physician practice operations utilizing an electronic health record Required
• Experience in patient registration, claim creation, denial management, and medical coding Preferred
• Experience with AthenaNet and/or Cerner Preferred
• Project management/process improvement experience and supervisory experience Preferred
• Comparable combination of education and experience may substitute for the above requirements.

Responsibilities

• Guides adoption and evaluation for assigned physician clinic practice sites related to the operational and EMR work-flows.
• Identifies non-standard or non-compliant work-flows, information gaps, assesses current system issues, and provides remediation training to leverage system functionality that supports physician enterprise standards and optimal operational efficiencies.
• Reviews reports and operations work-flows to identify opportunities for optimization and process improvement; proactively engages with Directors of Operation and site leaders to develop improvement plans to achieve optimization, key performance metrics, and process improvement goals.
• Collaborates with the local leadership and site/practice leadership to enhance the training experience and identify adoption and optimization strategies in order to achieve expected outcomes.
• Provides ongoing application upgrades or new feature training to the physician practices and the new associate training program.
• Provides remediation of quality metrics, pay for performance, or other quality programs training gaps with the users at their sites.
• Develops and maintains positive working relationships with practice users to ensure optimal utilization of operational applications in support of enterprise goals.
• Provides system training, support and work flow optimization for new and existing staff users for their EMR, including but not limited to, athenaClinicals, Cerner Powerchart, Phreesia, Experian, Kloud7.
• Identifies and facilitates escalation of operational issues to the appropriate parties; regular and prompt attendance.
• Ability to work schedule as defined and additional hours as required; manages the Care Access Float Pool.
• Completes all mandatory department, educational and hospital requirements.
• Adheres to current Infection Control and Safety Standards.
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Skills

Project management

Process improvement

Supervisory experience

Communication skills

Education

High School Diploma or equivalent

Tools

AthenaNet

Cerner Powerchart

Phreesia

Experian

Kloud7

Job description

USA Health is transforming medicine along the Gulf Coast to enhance care and education in Mobile and the surrounding area. This role focuses on guiding EMR workflow adoption across physician clinics and delivering targeted training to improve operational efficiency.

You will work with leaders to optimize processes, manage system upgrades for EMR platforms like AthenaClinicals and Cerner Powerchart, and ensure high-quality care delivery through effective training and support.