Practice Support Transformation Specialist - Physician Enterprise - USA Health Physicians Group

USA Health Systems; Park Forest (AL); On-site; USD 65,000 - 95,000; Full time

Job summary

USA Health is seeking an EMR and clinical operations trainer/analyst to support physician clinics across the Gulf Coast network. The role guides adoption, analyzes workflows, and delivers remediation training for systems like AthenaNet, Cerner Powerchart, and related tools.

The position requires a High School Diploma and 3+ years in ambulatory operations with EHR experience. Strong training, process improvement, and collaboration with site leaders are essential.

Qualifications

• Experience in ambulatory physician practice operations.
• Familiarity with AthenaNet or Cerner preferred.
• Ability to train staff and support practice adoption.
• Knowledge of quality programs like pay-for-performance is a plus.

Responsibilities

• Guides the adoption and evaluation for assigned physician clinic practice sites related to the operational and EMR work-flows.
• Identifies non-standard or non-compliant work-flows, assesses issues, and provides remediation training to leverage system functionality.
• Reviews reports and workflows to identify optimization opportunities and collaborates with site leaders to meet KPIs.
• Collaborates with leadership to enhance training and adoption strategies to achieve outcomes.
• Provides ongoing upgrades or new feature training to physician practices and training programs.
• Remediates quality-metric training gaps with users at sites.
• Maintains positive relationships to ensure optimal use of applications in line with enterprise goals.
• Delivers system training for EMR (AthenaClinicals, Cerner Powerchart, Phreesia, Experian, Kloud7).
• Identifies escalation points for operational issues and maintains prompt attendance.
• Follows defined work schedule and handles overtime as required.

Skills

EMR workflows

Training delivery

Healthcare operations

Process improvement

Project management

Education

High School Diploma or equivalent

Tools

AthenaNet

Cerner Powerchart

Phreesia

Experian

Kloud7

Job description

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• Guides the adoption and evaluation for assigned physician clinic practice sites related to the operational and EMR work-flows
• Identifies non-standard or non-compliant work-flows, information gaps, assesses current system issues, and provides remediation training to leverage system functionality that supports physician enterprise standards and optimal operational efficiencies
• Reviews reports and operations work-flows to identify opportunities for optimization and process improvement; proactively engages with Directors of Operation and site leaders to develop improvement plans to achieve optimization, key performance metrics, and process improvement goals
• Collaborates with the local leadership and site/practice leadership to enhance the training experience and identify adoption and optimization strategies in order to achieve expected outcomes
• Provides ongoing application upgrades or new feature training to the physician practices and the new associate training program
• Provides remediation of quality metrics, pay for performance, or other quality programs training gaps with the users at their sites
• Develops and maintains positive working relationships with practice users to ensure optimal utilization of operational applications in support of enterprise goals
• Provides system training, support and work flow optimization for new and existing staff users for their EMR, including but not limited to, athenaClinicals, Cerner Powerchart, Phreesia, Experian, Kloud7
• Identifies and facilitates escalation of operational issues to the appropriate parties; regular and prompt attendance
• Ability to work schedule as defined and additional hours as required; manages the Care Access Float Pool
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

• High School Diploma or equivalent and 3 years of related experience in ambulatory physician practice operations utilizing an electronic health record Required
• Experience in patient registration, claim creation, denial management, and medical coding Preferred
• Experience with AthenaNet and/or Cerner Preferred
• Project management/process improvement experience and supervisory experience Preferred
• Comparable combination of education and experience may substitute for the above requirements.