Practice Supervisor, Primary Care Operations

University of California San Diego; San Diego (CA); On-site; USD 74,000 - 131,000; Full time

Job summary

UC San Diego Health is seeking a collaborative Practice Supervisor to oversee daily administrative and operational functions of the Center for Integrative Medicine (CIM) and Integrated Behavioral Health (IBH) departments. This role reports to the Associate Director of Faculty Primary Care and provides direct supervision of clinic operations staff, ensuring compliant, patient-centered care.

Responsibilities include coordinating day-to-day operations, supervising staff, and partnering with

Qualifications

• Seven (7) years of related experience, education/training, OR a Bachelor’s degree in business, healthcare administration, or related area plus three (3) years of related experience/training.
• Three (3) or more years of relevant experience providing interdepartmental collaboration and operational support.
• Experience and proven success in supervising support staff in clinic/center administration and managing multiple priorities in a fast-paced environment.
• Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements.
• Basic knowledge of human resources management policies, with ability to train, monitor, evaluate, and document HR issues.
• Detail-oriented with analytical and problem-solving abilities.

Responsibilities

• Scheduling staff and coordinating daily clinic operations, implementing process improvements.
• Training, coaching, and evaluating staff, including hiring and performance decisions.
• Overseeing patient reception, scheduling, and EMR workflows to ensure prompt service.
• Resolving escalated patient and operational issues and triaging to leadership.
• Ensuring staff compliance with IT systems, security protocols, and regulatory requirements.
• Managing revenue cycle functions such as charge capture, cash collection, and follow-up on discrepancies.
• Coordinating facility maintenance and safety needs with Facilities/EHS.
• Managing resources within budget and supporting capital project proposals.
• Serving as a role model for staff in delivering excellent patient service.

Skills

Staff supervision

Interdepartmental collaboration

Operational support

Communication skills

Analytical thinking

Education

Bachelor's degree in business/healthcare administration

Tools

EMR systems

Revenue cycle software

Job description

UC San Diego Health is seeking a collaborative Practice Supervisor to oversee daily administrative and operational functions of the Center for Integrative Medicine (CIM) and Integrated Behavioral Health (IBH) departments. This role reports to the Associate Director of Faculty Primary Care and provides direct supervision of clinic operations staff, ensuring compliant, patient-centered care.

Responsibilities include coordinating day-to-day operations, supervising staff, and partnering with