Practice Supervisor – Primary Care Operations

UC San Diego Health; San Diego (CA); On-site; USD 74,000 - 131,000; Full time

Job summary

UC San Diego Health is seeking a collaborative Practice Supervisor to oversee the daily administrative and operational functions of CIM and IBH. You will supervise clinic operations staff, ensure efficient workflows, compliance, and a patient‑centered approach.

The role reports to the Associate Director of Faculty Primary Care and covers patient registration, scheduling, revenue cycle support, and facilities coordination. Strong HR, communication, and analytical skills are essential.

Qualifications

• Seven (7) years of related experience, education/training, OR a Bachelor’s degree in business, healthcare administration, or related area plus three (3) years of related experience/training.
• Three (3) or more years of relevant experience providing interdepartmental collaboration and operational support.
• Experience supervising support staff in clinic/center administration and managing multiple priorities in a fast-paced environment.
• Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements.

Responsibilities

• Scheduling staff and coordinating daily clinic operations, implementing process improvements to ensure timely, compliant work.
• Training, coaching, and evaluating staff, including hiring, performance, and disciplinary decisions.
• Overseeing patient reception, scheduling, and EMR workflows to ensure prompt, effective service.
• Resolving escalated patient and operational issues, filing incident reports, and triaging to leadership as needed.
• Ensuring staff compliance with IT systems, security protocols, and regulatory requirements.
• Managing revenue cycle functions such as charge capture, cash collection, and discrepancy follow-up.
• Coordinating facility maintenance and safety needs with Facilities/EHS.
• Managing resources within budget and supporting capital project proposals.
• Serving as a role model for staff in delivering excellent patient service.

Skills

Staff supervision

Interdepartmental collaboration

Clinic operations administration

Regulatory compliance

Written & verbal communication

HR basics

Analytical thinking

Education

Bachelor’s degree in business, healthcare administration, or related area

Job description

UC San Diego Health is seeking a collaborative Practice Supervisor to oversee the daily administrative and operational functions of CIM and IBH. You will supervise clinic operations staff, ensure efficient workflows, compliance, and a patient‑centered approach.

The role reports to the Associate Director of Faculty Primary Care and covers patient registration, scheduling, revenue cycle support, and facilities coordination. Strong HR, communication, and analytical skills are essential.