Practice Supervisor Fmaily Medicine Brevard

1103 Team Member Services; United States; On-site; USD 26,000 - 49,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Brevard, NC is seeking a healthcare operations leader to oversee daily practice site operations and staff. You will coordinate staff, ensure compliance, and serve as liaison with patients, physicians, and payers to support quality patient care.

The role requires prior leadership in a healthcare setting, CPR/BLS certification, and experience with billing codes (ICD-10, CPT). This position is full-time at the Brevard facility with day shifts.

Qualifications

• Associate degree or equivalent preferred; High School Diploma or equivalent required.
• Knowledge of HIPAA and privacy rules.
• Basic medical terminology.
• CPR certification (BLS) required.
• Leadership experience in healthcare setting preferred.
• Experience coding ICD-10 and CPT billing preferred.
• Certified Healthcare Access Associate (CHAA) preferred.
• Certified Revenue Cycle Rep (CRCR) preferred.

Responsibilities

• Provide leadership and direction for the on-site medical practice site.
• Act as liaison between patients, government agencies, and third-party payers for on-site contact.
• Coordinate the daily operations of the medical practice site.
• Recruit, orient, counsel, and evaluate staff to ensure quality patient care.
• Maintain infection control standards and HIPAA/OSHA compliance.
• Resolve patient complaints and ensure accurate charges and collection of patient accounts.

Skills

English communication

Professional communication

HIPAA awareness

Customer service

Attention to detail

Team leadership

Education

Associate degree preferred

High School Diploma or GED required

Business/Finance/Supply Chain

Job description

Benefits and Perks

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule and Location

Schedule: Full time Shift: Day (United States of America) Address: 22 Trust Ln City: Brevard State: North Carolina Postal Code: 28712

Location: 317 Chestnut St Brevard, NC Shift: Mon-Fri 7:45am-5pm

Job Description

Provides leadership and direction in accordance with organizational goals and objectives. Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites. Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period. Acts as a liaison between administration, physicians, and staff. Counsels employees, develops staff, and utilizes the disciplinary process as appropriate. Coordinates the daily operations of the medical practice site. Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care. Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures. Leads quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations. Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors. Resolves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies. Ensures accurate, timely charges, billing, and collection of patient accounts, maintaining appropriate internal controls over accounts receivable and cash receipt functions.

Knowledge, Skills, and Abilities

• Able to communicate effectively in English, both verbally and in writing [Required]
• Knowledge of Medicare, Medicaid, and third-party payors [Preferred]
• Additional languages [Preferred]
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]
• Mature judgment in dealing with patients, physicians, and insurance representatives [Required]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]
• Ability to manage diverse personalities [Required]
• Ability to adapt in an ever-changing healthcare environment [Required]
• Ability to follow complex instructions and procedures, with a close attention to detail [Required]
• Exceptional customer service skills [Required]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties [Preferred]
• Basic medical terminology [Required]

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]
• Field of Study: in Business, Finance, or Supply Chain.

Work Experience

• 2+ years of related work experience [Required]
• Experience coding ICD-10 and CPT billing [Preferred]
• Leadership experience in a healthcare setting [Preferred]
• Patient care experience as CMA, LPN, EMT, etc. [Preferred]
• Staff experience in a health care setting [Preferred]

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]
• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

Pay Range: $19.15 - $35.61

Equal Opportunity

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.