Practice Supervisor

1103 Team Member Services; United States; On-site; USD 26,000 - 49,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403-B Retirement Plan

4 weeks PTO

Parental Leave

Career Development

Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Columbus, NC, seeks a skilled healthcare administrator to lead and coordinate daily operations across the medical practice site. You will supervise staff, ensure HIPAA/OSHA compliance, and optimize patient care while liaising with patients, physicians, and payers.

The role requires strong communication, leadership, and attention to detail, with focus on high-quality service, accurate billing, and maintaining a compliant, safe environment for patients and staff.

Qualifications

• Excellent written and verbal communication in English.
• Knowledge of Medicare, Medicaid, and third-party payors.
• Ability to learn and perform multiple tasks efficiently.
• Strong customer service and interpersonal skills.
• Understanding of HIPAA privacy rules and patient confidentiality.

Responsibilities

• Provide leadership and direction aligned with organizational goals.
• Serve as liaison for patients, government agencies, and third-party payers for on-site contact across practice sites.
• Coordinate the daily operations of the medical practice site.
• Recruits, orients, counsels, and evaluates staff to ensure quality patient care.
• Maintain infection control standards and OSHA/HIPAA compliance.
• Lead quality initiatives and safety functions supporting patient care.
• Resolve patient complaints and ensure accurate charges and billing.

Skills

Effective communication

Medicare knowledge

Additional languages

Professional communication

Attention to detail

HIPAA knowledge

Customer service

Basic medical terminology

Education

Associate degree

High School diploma or equivalent

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 75 Palmer Jervey Dr City: Columbus State: North Carolina Postal Code: 28722

Job Description: Provides leadership and direction in accordance with organizational goals and objectives. Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites. Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period. Acts as a liaison between administration, physicians, and staff. Counsels employees, develops staff, and utilizes the disciplinary process as appropriate. Coordinates the daily operations of the medical practice site. Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care. Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures. Leads quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations. Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors. Resolves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies. Other duties as assigned. Ensures accurate, timely charges, billing, and collection of patient accounts, maintaining appropriate internal controls over accounts receivable and cash receipt functions.

Knowledge, Skills, and Abilities:

• Able to communicate effectively in English, both verbally and in writing [Required]
• Knowledge of Medicare, Medicaid, and third-party payors [Preferred]
• Additional languages [Preferred]
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]
• Mature judgment in dealing with patients, physicians, and insurance representatives [Required]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]
• Ability to manage diverse personalities [Required]
• Ability to adapt in an ever-changing healthcare environment [Required]
• Ability to follow complex instructions and procedures, with a close attention to detail [Required]
• Exceptional customer service skills [Required]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties [Preferred]
• Basic medical terminology [Required]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• in Business, Finance, or Supply Chain.

Work Experience:

• 2+ years of related work experience [Required]
• Experience coding ICD-10 and CPT billing [Preferred]
• Leadership experience in a healthcare setting [Preferred]
• Patient care experience as CMA, LPN, EMT, etc. [Preferred]
• Staff experience in a health care setting [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]
• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $19.15 - $35.61

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.