Practice Supervisor

Team Member Services; United States; On-site; USD 26,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave - 4 weeks

Career Development

Job summary

AdventHealth is seeking a Healthcare Access Lead to supervise site operations, liaise with patients, physicians and payors, and ensure compliant, efficient billing and patient care processes.

You will oversee staff performance, maintain infection control standards, and support quality and safety initiatives in a fast-paced healthcare environment.

Qualifications

• Communication in English, verbal and written (Required)
• Knowledge of Medicare/Medicaid and third-party payors (Preferred)
• Exceptional customer service skills (Required)
• Basic medical terminology (Required)
• HIPAA privacy rules understanding (Preferred)

Responsibilities

• Lead and direct operations at medical practice site
• Coordinate daily site operations and staff supervision
• Ensure accurate charges, billing, and collections
• Maintain infection control and OSHA standards
• Assist in staff development and evaluations

Skills

Clear communication

Customer service

Attention to detail

Team collaboration

HIPAA privacy

Education

Associate degree (Preferred)

High School Diploma or equivalent (Required)

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

• Full time
• Day (United States of America)
• 75 Palmer Jervey Dr
• Columbus
• North Carolina
• 28722

Job Description

• Provides leadership and direction in accordance with organizational goals and objectives. Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites. Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period. Acts as a liaison between administration, physicians, and staff. Counsels employees, develops staff, and utilizes the disciplinary process as appropriate. Coordinates the daily operations of the medical practice site. Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care. Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures. Leads quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations. Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors. Resolves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies. Other duties as assigned. Ensures accurate, timely charges, billing, and collection of patient accounts, maintaining appropriate internal controls over accounts receivable and cash receipt functions.
• Communicate effectively in English, both verbally and in writing [Required]
• Knowledge of Medicare, Medicaid, and third-party payors [Preferred]
• Additional languages [Preferred]
• Communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]
• Mature judgment in dealing with patients, physicians, and insurance representatives [Required]
• Operate general office machines such as computer, fax machine, printer, and scanner [Required]
• Effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]
• Manage diverse personalities [Required]
• Adapt in an ever-changing healthcare environment [Required]
• Follow complex instructions and procedures, with a close attention to detail [Required]
• Exceptional customer service skills [Required]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties [Preferred]
• Basic medical terminology [Required]

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study

• in Business, Finance, or Supply Chain.

Work Experience

• 2+ years of related work experience [Required]
• Experience coding ICD-10 and CPT billing [Preferred]
• Leadership experience in a healthcare setting [Preferred]
• Patient care experience as CMA, LPN, EMT, etc. [Preferred]
• Staff experience in a health care setting [Preferred]

Additional Information

• N/A

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]
• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$19.15 - $35.61

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.