Office Assistant Family Medicine Brevard

AdventHealth; Brevard (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth is hiring for a full-time front desk/office assistant in Brevard, NC. The role involves greeting patients, scheduling appointments, collecting copays, and coordinating records and authorizations. Day shift, Monday through Friday with set hours.

Requires a high school diploma and excellent communication. Benefits start on day one, including medical, dental, and vision coverage, plus time off and retirement plan options.

Qualifications

• High School diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to handle payments and collect co-pays professionally.
• Familiarity with medical office procedures preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Answers telephone and documents calls promptly.
• Schedules and confirms patient appointments to reduce no-shows.
• Obtains insurance information and authorizations as needed.
• Collects copays and other payments per policy.
• Distributes documentation and supports patient care needs.
• Performs other duties as assigned.

Skills

Customer service

Telephone etiquette

Scheduling

Patient interactions

Education

High School Diploma

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 22 Trust Ln

City: Brevard

State: North Carolina

Postal Code: 28712

Job Description:

Location: 22 Trust Ln. Brevard, NC

Shift: Mon- Thurs 8am-5pm, Fri 8am-3pm

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Other duties as assigned
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education:

• High School Grad or Equiv [Required]

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $15.20 - $24.32

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.