Practice Supervisor Multispecialty

AdventHealth; Louisville (CO); On-site; USD 26,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Disability Insurance

PTO from Day One

403(b) Retirement Plan

Parental Leave 4 weeks

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC is seeking a leadership-support role to oversee daily operations of a medical practice site and coordinate staff. This position acts as a bridge between administration, physicians and patients to ensure top-quality care.

You will manage performance, ensure HIPAA and OSHA compliance, and collaborate with support services to maintain a safe, efficient environment for patients and staff.

Qualifications

• Requires English language proficiency, verbal and written.
• Knowledge of Medicare, Medicaid, and third-party payors preferred.
• Ability to learn and perform multiple tasks in a healthcare setting.
• Strong customer service and professional communication skills.
• Understanding of HIPAA privacy rules and confidentiality.

Responsibilities

• Provides leadership and direction in accordance with organizational goals.
• Liaises with patients, government agencies, and third-party payers on-site.
• Conducts regular staff evaluations and probationary reviews.
• Acts as liaison between administration, physicians and staff.
• Coordinates daily operations of the medical practice site.
• Recruits, orients, counsels, and evaluates staff for quality patient care.
• Maintains infection control and OSHA standards and HIPAA compliance.
• Leads quality initiatives and safety functions for patient care.
• Collaborates with support services to ensure a safe environment.
• Resolves patient complaints and manages billing processes.

Skills

English communication

Professional communication

Mature judgment

HIPAA knowledge

Medical terminology

Office equipment

Education

High School Grad or Equiv

Associate degree preferred

Field of Study: Business/Finance/Supply Chain

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits and Perks

All the benefits and perks you need for you and your family: Benefits from Day One:

• Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance


• Paid Time Off from Day One


• 403-B Retirement Plan


• 4 Weeks 100% Paid Parental Leave


• Career Development


• Whole Person Well-being Resources


• Mental Health Resources and Support


• Pet Benefits

Schedule & Location

• Schedule: Full time


• Shift: Day (United States of America)


• Address: 1 HEALTH PARK DR


• City: HENDERSONVILLE


• State: North Carolina


• Postal Code: 28792


• Location: 1 Health Park Drive Hendersonville, NC


• Shift: Mon-Fri 8am-5pm

Job Description

Provides leadership and direction in accordance with organizational goals and objectives.

Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites.

Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period.

Acts as a liaison between administration, physicians, and staff.

Counsels employees, develops staff, and utilizes the disciplinary process as appropriate.

Coordinates the daily operations of the medical practice site.

Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care.

Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures.

Leads quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations.

Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors.

Resolves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies.

Other duties as assigned.

Ensures accurate, timely charges, billing, and collection of patient accounts, maintaining appropriate internal controls over accounts receivable and cash receipt functions.

Knowledge, Skills, and Abilities

• Able to communicate effectively in English, both verbally and in writing [Required]


• Knowledge of Medicare, Medicaid, and third-party payors [Preferred]


• Additional languages [Preferred]


• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]


• Mature judgment in dealing with patients, physicians, and insurance representatives [Required]


• Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]


• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]


• Ability to manage diverse personalities [Required]


• Ability to adapt in an ever-changing healthcare environment [Required]


• Ability to follow complex instructions and procedures, with a close attention to detail [Required]


• Exceptional customer service skills [Required]


• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties [Preferred]


• Basic medical terminology [Required]

Education

• Associate [Preferred]


• High School Grad or Equiv [Required]


• Field of Study: in Business, Finance, or Supply Chain.

Work Experience

• 2+ years of related work experience [Required]


• Experience coding ICD-10 and CPT billing [Preferred]


• Leadership experience in a healthcare setting [Preferred]


• Patient care experience as CMA, LPN, EMT, etc. [Preferred]


• Staff experience in a health care setting [Preferred]

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]


• Certified Revenue Cycle Rep (CRCR) [Preferred]


• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $19.15 - $35.61

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Our Mission

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ.

As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit.

Though our facilities are spread across the country, this unwavering belief binds us together.

Across every office, exam and patient room, we're committed to providing individualized, holistic care.

This is our Christian mission, and it inspires us to help make communities healthier and happier.