Practice Supervisor

Shriners Children's; Charleston (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

Shriners Children’s in Charleston, SC seeks a Practice Supervisor to lead ambulatory clinic staff, promote safe, high‑quality patient care, and ensure efficient operations.

You will oversee scheduling, staff development, EMR super‑user tasks, and collaborate with physicians and interprofessional colleagues to support family‑centered care. A high school diploma and BLS are required; 1 year of supervision is preferred.

Qualifications

• 3 years ambulatory/physician practice experience.
• Familiarity with outpatient clinic operations, scheduling platforms, and insurance systems.
• Understanding of patient privacy laws and HIPAA guidelines.
• BLS certification required.

Responsibilities

• Supervises orientation and ongoing staff education for practice staff.
• Coaches and evaluates staff performance and provides feedback.
• Leads meetings, huddles, and trainings to support team-based care.
• Oversees staff scheduling and clinic operations with the Practice Manager.
• Ensures patient flow, rooming, discharge, and interdisciplinary communication.
• Participates in department performance improvement and policy development.

Skills

Leadership

Staff training

EMR super-user

Team collaboration

Education

High School Diploma/GED

Associate's Degree

Job description

Company OverviewShriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.CURRENT EMPLOYEES: Please log into Workday Click Here to apply internally through the \"Jobs Hub\"Job DescriptionThe Practice Supervisor provides leadership, direction, and support to practice staff to promote safe, high-quality patient care and efficient clinic operations. This role monitors ambulatory clinic staff performance, ensures adherence to policies and standards, and fosters a collaborative, professional environment. The supervisor supports onboarding, education, and performance improvement initiatives, while serving as a resource for patients, families, and staff in alignment with Shriners Children’s mission, vision, and core values.Key Responsibilities:Supervises orientation and ongoing staff education, ensuring clear, consistent communication of roles, expectations, and practice standardsCoaches and evaluates staff performance; contributes to appraisals and fosters open, constructive feedback as part of team developmentFacilitates meetings, huddles, and trainings to support team-based care and strengthen collaboration with physicians and interprofessional colleaguesOversees daily practice operations, including staff scheduling, workflow coordination, and ensuring adequate coverage across all areas in collaboration with the Practice ManagerMonitors staff attendance, professionalism, and adherence to departmental standards; addresses performance issues and serves as a resource in resolving patient care concernsLeads staff training and development efforts; supports EMR super-user responsibilities and promotes continuous learningCoordinates efficient patient flow, including rooming, discharge processes, and interdisciplinary communication to optimize clinical operationsContributes to policy development, staff communication strategies, and initiatives that support family-centered care, patient advocacy, and departmental goalsAttends required meetings, in-services, and complete ongoing education, and competency trainingParticipates in department performance improvementPlease note, while Shriners Children’s has established expectations and leading practices for many daily workflows, duties and responsibilities, these are not all inclusive and are subject to change based on the needs of the organization.Required Qualifications:3 years Ambulatory/Physician Practice experienceFamiliarity with outpatient clinic operations, insurance systems, medical terminology, and scheduling platformsUnderstanding of patient privacy laws and application of HIPAA guidelinesHigh School Diploma/GEDBasic Life Support (BLS)Preferred Qualifications:Any Outpatient/Orthopedic/Pediatric experience1 year Supervisor/Leadership experienceAssociate's DegreeCompensation is determined based on years of relevant experience and departmental equity.