Practice Supervisor

Shriners Children's; Pasadena (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Shriners Children’s is seeking a Practice Supervisor to lead clinic staff, promote safe, high-quality patient care, and ensure efficient operations. This role supports onboarding, education, and performance improvement while serving as a resource for patients, families, and staff in alignment with our mission and values.

The ideal candidate will have a High School diploma or GED, at least 2 years in ambulatory/physician practice, and BLS certification; EPIC experience and an associate degree in

Qualifications

• High School diploma / GED required.
• 2 Years Ambulatory/Physician Practice experience.
• Basic Life Support (BLS) certification.

Responsibilities

• Supervises orientation and ongoing staff education, ensuring clear communication of roles and standards.
• Coaches and evaluates staff performance; contributes to appraisals and feedback.
• Facilitates meetings and trainings to support team-based care with physicians and colleagues.
• Oversees daily practice operations, including staff scheduling and workflow coordination.
• Monitors attendance, professionalism, and adherence to standards; addresses performance issues.
• Leads staff training and development; supports EMR super-user responsibilities.
• Coordinates efficient patient flow, rooming, discharge, and interdisciplinary communication.
• Contributes to policy development and family-centered care initiatives.
• Attends meetings, in-services, and completes ongoing education and competency training.
• Participates in department performance improvement.

Education

High School Diploma or GED

Associate degree in Healthcare Administration or related field

Medical Assistant Certificate

Tools

EPIC EMR

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

Please click here to learn more about our locations.

Job Description

The Practice Supervisor, provides leadership, direction, and support to practice staff to promote safe, high-quality patient care and efficient clinic operations. This role monitors staff performance, ensures adherence to policies and standards, and fosters a collaborative, professional environment. The supervisor supports onboarding, education, and performance improvement initiatives, while serving as a resource for patients, families, and staff in alignment with Shriners Children's mission, vision, and core values.

Key Responsibilities

• Supervises orientation and ongoing staff education, ensuring clear, consistent communication of roles, expectations, and practice standards


• Coaches and evaluates staff performance; contributes to appraisals and fosters open, constructive feedback as part of team development


• Facilitates meetings, huddles, and trainings to support team-based care and strengthen collaboration with physicians and interprofessional colleagues


• Oversees daily practice operations, including staff scheduling, workflow coordination, and ensuring adequate coverage across all areas in collaboration with the Practice Manager


• Monitors staff attendance, professionalism, and adherence to departmental standards; addresses performance issues and serves as a resource in resolving patient care concerns


• Leads staff training and development efforts; supports EMR super-user responsibilities and promotes continuous learning


• Coordinates efficient patient flow, including rooming, discharge processes, and interdisciplinary communication to optimize clinical operations


• Contributes to policy development, staff communication strategies, and initiatives that support family-centered care, patient advocacy, and departmental goals


• Attends required meetings, in-services, and complete ongoing education, and competency training


• Participates in department performance improvement

Required Qualifications

High School diploma / GED

• High School Diploma/GED


• 2 Years Ambulatory/Physician Practice experience


• Basic Life Support (BLS)

Preferred Qualifications

• Associate degree in Healthcare Administration, Health Services Management, Public Health or related field


• 1 Year Supervisor/Leadership /Clinic setting experience


• 2 Years Orthopedic/Pediatric experience


• EPIC experience


• Medical Assistant Certificate

Compensation is determined based on years of relevant experience and departmental equity.