Practice Relations & Scheduling Coordinator

Advanced Surgical Assoc; Concord, Northern (MA, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA Option

Paid Time Off

Paid Holidays

Sick Time

Parental Leave

401(k) with Company Match

Short- and Long-Term Disability

Uniforms/Scrubs Provided

BLS/CPR Certification

Employee Assistance Program

Job summary

Advanced Surgical Associates in Concord, MA is seeking a Practice Relations Ambassador & Scheduling Coordinator to support our newest location. This hybrid, in-office role focuses on referral development, practice marketing, and relationship management while also handling scheduling and front-office operations.

You will build relationships with general dentists and referral partners, plan events, capture content for marketing, and ensure excellent patient service and HIPAA compliance.

Qualifications

• Bachelor's degree or relevant experience preferred.
• Customer service, marketing, business development or related experience preferred.
• Strong communication, relationship-building and organizational skills.
• Self-starter with ability to work independently.
• Professional, outgoing and confident in building relationships.
• Attention to detail with time and priority management.
• Proficiency with social media and content creation preferred.
• Valid driver's license and reliable transportation for local travel.

Responsibilities

• Build and maintain relationships with general dentists, specialists and referral partners in Concord and surrounding areas.
• Plan, schedule and coordinate Lunch & Learns, CE courses, open houses and events.
• Capture photos, videos and content for social media and local marketing.
• Track referral trends and outreach to identify growth opportunities and provide insights to leadership.
• Provide concierge-level customer service to patients, referring offices and team members.
• Answer phones, schedule appointments and coordinate patient care with professionalism.
• Prepare daily schedules and charts to maintain smooth patient flow.
• Assist with patient financial responsibilities and other admin duties as needed.
• Ensure HIPAA compliance and patient confidentiality.

Skills

Customer service

Marketing

Business development

Event planning

Dental/healthcare experience

Relationship building

Organizational skills

Social media content

Driver's license

Education

Bachelor's degree

Job description

Advanced Surgical Associates in Concord, MA is seeking a Practice Relations Ambassador & Scheduling Coordinator to support our newest location. This hybrid, in-office role focuses on referral development, practice marketing, and relationship management while also handling scheduling and front-office operations.

You will build relationships with general dentists and referral partners, plan events, capture content for marketing, and ensure excellent patient service and HIPAA compliance.