Practice Relations Ambassador & Scheduling Pro

Paradigm Oral Health; Concord, Northern (MA, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) match

Disability insurance

Uniforms provided

BLS/CPR certification

Employee assistance program

Job summary

Advanced Surgical Associates in Concord, MA is seeking a Practice Relations Ambassador & Scheduling Coordinator to support the growth of our new practice location. The hybrid role focuses on referral development, practice marketing, and relationship management while supporting scheduling and front-office operations.

The position requires strong communication, relationship-building, and organizational skills, with a Bachelor's degree or relevant experience preferred.

Qualifications

• Bachelor's degree or relevant experience preferred.
• Customer service, marketing, business development, event planning, dental, or healthcare experience preferred.
• Strong communication, relationship-building, and organizational skills.
• Self-starter with a positive attitude and ability to work independently.
• Professional, outgoing, and confident in building relationships.
• Attention to detail while managing time and multiple priorities.
• Proficiency with social media platforms and content creation preferred.
• Valid driver's license and reliable transportation for local travel.

Responsibilities

• Build and maintain relationships with general dentists, specialists, and referral partners in Concord and surrounding areas.
• Conduct regular office visits, drop-ins, and networking activities to strengthen referral relationships.
• Plan, schedule, and coordinate Lunch & Learns, CE courses, open houses, and community/referral events.
• Capture photos, videos, and content to support social media and local marketing efforts.
• Track referral trends, market activity, and outreach to identify growth opportunities and share insights with surgeons.
• Provide concierge-level customer service to patients, referring offices, and team members.
• Answer phones, schedule appointments, and coordinate patient care with professionalism.
• Prepare daily schedules and charts to maintain smooth patient flow.
• Assist with patient financial responsibilities and other administrative duties as needed.
• Ensure patient confidentiality and HIPAA compliance.

Skills

Customer service

Marketing

Business development

Event planning

Healthcare experience

Dental experience

Communication

Relationship-building

Organization

Education

Bachelor's degree or relevant experience preferred

Job description

Advanced Surgical Associates in Concord, MA is seeking a Practice Relations Ambassador & Scheduling Coordinator to support the growth of our new practice location. The hybrid role focuses on referral development, practice marketing, and relationship management while supporting scheduling and front-office operations.

The position requires strong communication, relationship-building, and organizational skills, with a Bachelor's degree or relevant experience preferred.