Scheduling Coordinator

Socket.dev; Northborough (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Paid time off

401k plan w/ company match

HSA with HDHP health plans

Medical (including Virtual Care),牙? 牙科

Vision Coverage

Life Insurance

Short & Long-Term Disability

Employee Assistance Program

BLS/CPR Certification

Career Path Advancement

National Discount and Rewards Market

Job summary

Metrowest Oral Surgical Associates is seeking a Scheduling Coordinator for an in-office role serving Framingham, Northborough and Milford. You will provide concierge level service, greet patients, manage phone calls and scheduling, and ensure smooth patient flow in a fast-paced oral surgery practice.

The ideal candidate has a high school diploma and at least one year of customer service experience, with strong dental terminology knowledge and professional presentation.

Qualifications

• Understanding of dental terminology.
• Friendly, inviting, and professional personality.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.

Responsibilities

• Provide concierge level customer service to patients and referring offices.
• Greet patients and visitors upon arrival with a friendly demeanor.
• Answer phones promptly and schedule appointments efficiently.
• Prepare daily provider schedules and patient charts.
• Manage patient flow to reduce wait times and assist patients as needed.
• Maintain a neat, organized reception area and professional relations with referrers.

Skills

Dental terminology

Friendly, professional

Typing

Organization

Attention to detail

Education

High school diploma or equivalent

Job description

Metrowest Oral Surgical Associates
https://metrowestoralsurgical.com/

Scheduling Coordinator

Full-Time| Framingham, Northborough and Milford | This is an in-office position.

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We're growing and looking for a motivated, upbeat and service-driven Scheduling Coordinator to join our practice! The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.If you're someone who thrives in a fast-paced environment, enjoys helping people and values being part of a supportive, high=performing team, we'd love to have you join us as we continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

Role and Responsibilities

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Prepares patient charts.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• One year of customer service experience required.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.

What We Offer

• Competitive Pay, Bonus potential, and Annual Merit Reviews
• Paid Time Off
• 401k Plan w/Company Match
• Health Savings Account (HSA) with HDHP health plans
• Medical (including Virtual Care), Dental and Vision Coverage
• Basic and Supplemental Life Insurance
• Short & Long-Term Disability
• Employee Assistance Program
• BLS/CPR Certification
• Career Path Advancement to Clinical or Management positions
• National Discount and Rewards Marketplace

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans status

E-Verify Participation Notice:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the appropriate federal agency before taking any action against you, including terminating your employment.

Know your Right to Work