Practice Performance & Scheduling Optimization Lead

UnitedHealth Group; Farmington (CT); On-site; Confidential; Full time

Benefits offered by this job

Benefits package

401(k) contribution

Equity stock purchase

Job summary

ProHealth Physicians, part of the Optum family, seeks a detail-oriented Manager of Practice Performance and Optimization. Reporting to the Regional Director, you will support operational performance and scheduling across primary care sites, analyze performance data, and develop schedule templates while aligning with organizational priorities.

Through on-site coaching and collaboration, you will drive process improvements, assist frontline teams, and promote consistent execution of goals.

Qualifications

• 2+ years in medical practice management or clinical performance
• Strong understanding of clinician scheduling practices in a healthcare setting
• Experience with Epic scheduling software
• Ability to manage multiple priorities and meet deadlines
• Must be able to travel within CT 75% or more
• Driver's license and reliable transportation

Responsibilities

• Serve as a key member of the regional team to drive alignment and support consistent execution across locations
• Audit and analyze performance and scheduling metrics to identify trends, gaps and areas for improvement; work with operations to implement changes
• Develop and maintain primary care schedule templates for various departments and teams
• Support managers to address process and workflow issues and determine action plans
• Adjust schedule templates based on requests and feedback with proper approvals
• Collaborate with department heads to understand scheduling needs and requirements
• Coach site managers to drive effective team huddles and meetings and promote communication
• Support hiring, onboarding and evaluation of staff
• Conduct Gemba walks and on-site observations to provide insights to leadership
• Engage in regional, site and team meetings as necessary

Skills

Scheduling expertise

People management

Analytical thinking

Travel coordination

Education

Bachelor's degree in Healthcare Administration or related field

Tools

Epic scheduling software

Job description

ProHealth Physicians, part of the Optum family, seeks a detail-oriented Manager of Practice Performance and Optimization. Reporting to the Regional Director, you will support operational performance and scheduling across primary care sites, analyze performance data, and develop schedule templates while aligning with organizational priorities.

Through on-site coaching and collaboration, you will drive process improvements, assist frontline teams, and promote consistent execution of goals.