Practice Operations Supervisor

choa; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a Practice Operations Manager to oversee the daily operations of physician practices in a high-volume setting in Atlanta. You will lead staff, manage processes, and ensure delivery of safe, timely, and cost-effective patient care.

The role requires strong customer service skills, experience in office management, and proficiency with Microsoft Office and EMR systems.

Qualifications

• Four years of experience in administrative or office management role.
• With Master's degree, two years of experience in administrative or office management role.

Responsibilities

• In partnership with Practice Leadership, manages daily operations of practice(s) to meet patient, customer, financial, and quality goals.
• Leads a team including interviewing, hiring, training, developing, directing work and processes, and managing performance.
• Monitors time and attendance, work behavior, productivity, and customer service across staff.
• Coaches staff to align practice and productivity goals and improve methods.
• Displays leadership and holds self-accountable to expectations across activities.
• Manages financial operations including budgeting, payroll, and financial reports for practices.
• Supports revenue cycle functions such as insurance verification, coding, and denials reduction.
• Leads approved medium and large-scale projects to enhance operations.

Skills

Customer service

Written/verbal skills

Time management

Coaching/training

Microsoft Office

Education

Bachelor's degree in business/related field

Master's degree

Tools

Electronic medical records

Windows-based applications

Job description

Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

5:00 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Provides oversight and supervision to staff responsible for the daily operations of a practice(s) within Physician Practices. Solves complex practice problems, enhances operations, and identifies opportunities to improve practice. Proactively supports the efforts that ensure delivery of safe, timely and cost-effective patient care and services in order to promote a safe environment at Children’s Healthcare of Atlanta.

Experience

• Four years of experience in administrative or office management role
• With Master's degree, two years of experience in administrative or office management role.

Preferred Qualifications

• Administrative experience in healthcare or physician practice setting
• Two years of experience in healthcare supervision or management
• Knowledge of electronic medical records
• Experience in budget/financial reporting
• Master's degree

Education

• Bachelor's degree in business, related field, or equivalent experience

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Strong customer service focus
• Excellent written/verbal and time management skills
• Independent judgment to plan, prioritize, and organize a diversified workload with attention to detail
• Demonstrated ability to coach, train and hold others accountable
• Proficiency in Microsoft Office Suite and other Windows-based applications

Job Responsibilities

• In partnership with Practice Leadership, manages daily operations of practice(s), ensuring that staff and processes are in place to meet the needs of the patient, customer, financials, and quality focus of the practice.
• Manages and leads a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Shares expectations and monitors staff performances of time and attendance, appropriate work behavior, productivity, internal and external customer service and overall performance.
• Coaches and mentors staff to include alignment of practice and productivity goals, sharing goal progress and working with the team on methods to improve.
• Consistently exhibits appropriate leadership behavior and holds self-accountable to expectations.
• Supervises, compiles, analyzes, and manages financial operations of the practice(s) by ensuring appropriate processes, resource management, budget planning, payroll and financial reports.
• Supports revenue cycle functions within the practice, including, but not limited to, insurance verification, authorization, coding, charge entry, work queues and denials reduction efforts.
• Effectively leads approved medium and large-scale projects to enhance operations.
• Serves on special projects/committees or act as department representative as necessary.
• Performs other department-specific duties and other assignments as appropriate.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

2220 North Druid Hills Road

Job Family

Practice Operations & Management