Clinical Operations Manager

choa; North Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

Children’s Healthcare of Atlanta seeks an experienced Nursing Manager to guide department operations, ensuring high-quality patient care and safety. You will collaborate with physicians and leaders to optimize staffing, budgets, and clinical processes while promoting staff development and professional growth.

The role requires RN licensure, BLS, and a department-specific certification within one year of hire. Strong communication and leadership skills are essential for success.

Qualifications

• RN licensure in the state (Georgia or multi-state licensure via eNLC)
• BLS certification within 30 days of employment
• Professional nursing certification as required by department after one year of hire
• Excellent communication, organization, and interpersonal skills
• Ability to pass Basic Windows Skills Assessment with 80%+ within 30 days

Responsibilities

• Oversees and manages ongoing department operations including quality, service, fiscal, and HR processes
• Ensures delivery of safe patient care and a supportive environment for patients and families
• Leads unit staffing, budget analysis, and resource coordination
• Partners with clinical leaders to achieve unit goals and continuous improvement
• Acts as clinical resource across the patient population and supports staff development

Skills

Communication

Organization

Interpersonal skills

Team partnering

Conflict resolution

Problem-solving

Listening

Staff development

Time management

Physician relations

Fiscal management

My PATH program knowledge

Education

Bachelors in Nursing

Job description

Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

5:00 AM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Facilitates and manages ongoing department operations, including quality, service, fiscal, and human resources processes. Supports and ensures that comprehensive patient care services are provided that support the integrity of the family system and patient care team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

• 2 years of experience in management/administration

Preferred Qualifications

• Advanced education in business, management, or related field
• Professional nurse certification
• Experience in management in a healthcare setting
• Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment Recognition and Stabilization (PEARS) (check department‑specific recommendation)

Education

• Bachelor of Science in nursing

Certification Summary

• Licensure as a Registered Nurse in the single State of Georgia or Multi‑State through the Enhanced Nurse Licensure Compact
• Basic Life Support (BLS) within 30 days of employment
• Professional Nursing Certification deemed by department required upon one year of hire.

Knowledge, Skills, and Abilities

• Must possess excellent communication, organization, and interpersonal skills
• Team partnering
• Conflict resolution
• Problem-solving
• Listening
• Staff development
• Time management
• Physician relations
• Fiscal management
• Must be able to successfully pass the Basic Windows Skills Assessment at 80% or higher rating within 30 days of employment

Clinical Behaviors

• Demonstrates competencies that incorporate age‑specific guidelines, including
• N = Neonate (less than 30 days), I = Infant (30 days to 1 year), EC = Early Childhood (1-5 years), LC = Late Childhood (5-13 years), A = Adolescent (13-17 years), AD = Adult, ALL = all ages.
• Maintains understanding of clinical pathophysiology as relates to improving competency and care.
• Acts as clinical resource for patient population in area.
• Maintains ability to assist with clinical care

Professional Development Behaviors

• Attends educational opportunities of minimum 18 hours job-related education per year.
• Fosters professional development of others via constructive performance appraisals and professional development plans.
• Establishes sound Shared Leadership council structure for units of accountability.
• Fosters collegial relationships between team members, other departments, and medical staff members.

Leadership Behaviors

• Demonstrates fiscal accountability in budget preparation, monthly analysis, and compliance to budget guidelines.
• Establishes departmental goals and leads unit to achieve them.
• Manages staffing effectiveness.
• Rounds proactively throughout unit to identify and react to escalating concerns of potential or actual conflict, seeking resolution and incorporating service recovery.
• Develops and maintains relationships with leadership in other departments to ensure appropriate resources are accessible for clinicians.
• Executes implementation plans for system and unit changes.
• Engages departmental leaders to achieve unit goals and projects
• Focuses time and attention on key retention activities.
• Coaches staff to improve performance.
• Understands My PATH program and educates Assistant Nurse Managers and staff.

Quality and Evidence‑Based Practice Behaviors

• Provides oversight for development of quality measures and quality controls for unit.
• Ensures compliance with all regulatory requirements, including Joint Commission.
• Leads unit in creation of staffing effectiveness monitors.
• Oversees follow‑up to occurrence notification system reports.
• Participates in departmental assessment of national recognition data collection processes.
• Allocates resources to work toward care standardization and performance improvement in accordance with evidence‑based practice.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

410 Peachtree Pkwy

Job Family

Nursing-Management