Practice Administrator

choa; Atlanta (GA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Sign-on bonus

Relocation assistance

Job summary

Children's Healthcare of Atlanta is seeking an experienced healthcare operations leader to oversee day-to-day practice operations, ensuring high-quality patient and family experiences while driving revenue and efficiency. You will manage staffing, onboarding, budgeting, and revenue cycle processes across multiple practices within the organization.

The role requires strong strategic thinking, excellent communication, and the ability to navigate complex healthcare systems.

Qualifications

• 2 years of operations experience with strong financial, human resources, and systems background
• Demonstrated experience with strategic thinking and problem-solving
• Experience with various systems/software/technology components, e.g., Microsoft, Epic

Responsibilities

• Direct day-to-day practice operations with staffing, resources, access, patient throughput, reporting, and operational issues
• Identify opportunities for gains in access, quality, revenue, and expense control
• Provide onboarding and continued support to providers (schedules, expense reimbursement, clinic initiatives)
• Forecast and develop operational and capital budgets with monthly/variance reporting
• Manage practice-based revenue cycle, charge capture, collections, controls, coding, and denial monitoring
• Ensure back-end processes support patient throughput and financial viability
• Build relationships with stakeholders and communicate progress on KPIs
• Oversee expansion projects and non-employed leased physicians/clinical staff needs
• Mentor team members and encourage ongoing skill development
• Maintain open lines of communication with staff, physicians, and system partners

Skills

Operations experience

Financial background

Strategic thinking

Systems/software experience

Education

Bachelor's degree in Business Administration or Health Administration

Master's degree in Business Administration, Health Administration, or related field

Tools

Microsoft Office

EPIC

Job description

Work Shift

Day

Worker Sub-Type

Regular

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

Competitive sign-on bonus and relocation assistance available

Oversees day-to-day operations, ensuring a high-quality patient/family experience. Monitors and improves revenue generation and operational efficiency of the assigned practice(s). Oversees one large or multiple small practices with average patient throughput and an established strategic plan and/or focused scope of programs and/or services.

Experience

• 2 years of experience in operations with strong financial, human resources, and systems background
• Demonstrated experience with strategic thinking and problem-solving
• Demonstrated experience in various systems/software/technology components, e.g., Microsoft, Epic

Preferred Qualifications

• Master's degree in Business Administration, Health Administration, or related field
• Experience in a physician practice setting

Education

• Bachelor's degree in Business Administration, Health Administration, or related field

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Ability to operate mostly independently
• Able to plan and manage time effectively and execute projects to completion
• Strong communication skills and ability to build productive relationships across various levels of the organization
• Personal organization and time management
• Human relations and teamwork
• Personal adaptability and motivation
• Listening
• Strong communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions
• Excellent writing skills
• Analytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in-depth, cross-functional, experienced-based knowledge
• Ability to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry
• Ability to effectively manage employees within assigned practice
• Ability to persuade and negotiate with peer level managers on issues and programs that impact assigned practice

Job Responsibilities

• Partners with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
• Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.
• Provides onboarding and continued support to providers, e.g., schedules, expense reimbursement, clinic initiatives, and staff concerns.
• Forecasts and develops operational and capital budgets, providing monthly and ad hoc statistical data interpretation and variance reporting with timely immediate corrective action plans.
• Manages practice-based revenue cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.
• Ensures back-end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice.
• Ensures structure addresses changes in technology, operational processes, and practice needs.
• Builds relationships with key stakeholders, communicating progress towards key performance indicators.
• Partners with the corresponding entity for non-employed leased physicians and clinical staff needs and manages invoices and timely reimbursement.
• Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.
• Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence.
• Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners.
• Evaluates and makes recommendations for business development and expansion opportunities.
• Oversees implementation of all expansion projects.
• Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations.
• Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
• Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

Practice Operations & Management