Practice Manager Primary Care - Cartersville

choa; Cartersville (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Children’s Healthcare of Atlanta seeks an experienced operations executive to oversee day-to-day activities across one or more pediatric practices. You will manage staffing, access, patient flow, and reporting while driving financial performance and program growth.

The role requires strong leadership, strategic thinking, and healthcare operations expertise, with a track record in physician-practice settings. Hybrid or on-site work and advancing initiatives are expected.

Qualifications

• 5 years of operations experience with financial, HR, and systems background.
• Experience in a physician practice setting.
• Strong communication and leadership abilities.

Responsibilities

• Leads direct day-to-day practice operations, including staffing and workflow.
• Partners with nursing and provider leadership on operational issues.
• Forecasts and manages budgets with variance reporting and action plans.
• Manages revenue cycle, coding, and denial monitoring.
• Oversees expansion projects and vendor relationships.

Skills

Independent work

Time management

Strategic thinking

Communication

Organizational skills

People leadership

Negotiation

Problem solving

Healthcare knowledge

Education

Bachelor's in Business Administration

Bachelor's in Health Administration

Master’s in Business Administration or Health Administration

7+ years in practice leadership

Tools

Epic

Microsoft Office

Job description

Job Description

Oversees day-to-day operations in one large or two small primary care pediatric practices. Ensures a high-quality patient/family experience. Monitors and improves revenue generation, expense management and operational efficiency of the assigned practice(s). Responsible for implementing system standards and growth of programs/services in assigned practice(s). People leader for practice staff and manages overall scheduling and flow of assigned practice(s).

Experience

• 5 years of experience in operations with strong financial, human resources, and systems background
• Experience in a physician practice setting
• Demonstrated experience in various systems/software/technology components, e.g., Microsoft, Epic

Preferred Qualifications

• Master’s degree in Business Administration, Health Administration, or related field

Education

• Bachelor's in Business Administration, Health Administration, or related field or at least 7 years of experience in a practice setting with people and/or business leadership experience

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Ability to operate mostly independently
• Able to plan and manage time effectively and execute projects to completion with minimal oversight
• Demonstrated strategic thinking and problem-solving ability
• Strong communication skills and ability to build productive relationships across various levels of the organization
• Personal organization and time management
• Human relations and teamwork
• Personal adaptability and motivation
• Listening
• Strong communication skills to effectively deal with conflicting views or issues and mediate fair solutions as well as excellent writing skills
• Analytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in-depth, cross-functional, experienced-based knowledge
• Ability to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry
• Ability to effectively manage employees within assigned practice
• Ability to persuade and negotiate with peer level managers on issues and programs that impact assigned practice

Job Responsibilities

• Leads the direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
• Parters with nursing and provider leadership on clinically oriented operational issues.
• Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.
• Provides onboarding and continued support to providers, e.g., schedules, expense reimbursement, clinic initiatives, and staff concerns.
• Forecasts and develops operational and capital budgets, providing monthly and ad hoc statistical data interpretation and variance reporting with timely immediate corrective action plans.
• Manages practice-based revenue cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.
• Ensures back-end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice.
• Ensures structure addresses changes in technology, operational processes, and practice needs.
• Builds relationships with key stakeholders, communicating progress towards key performance indicators.
• Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.
• Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence.
• Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners.
• Evaluates and makes recommendations for business development and expansion opportunities.
• Oversees implementation of expansion projects.
• Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations.
• Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
• Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentors team members to encourage personal and professional growth.
• Encourages ongoing skill development by providing opportunities for continued education.

EEO / Diversity

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

210 E Felton Rd

Job Family

Practice Operations & Management