Practice Operations Manager

The Palmetto Concierge by Paige Irvin LLC; Fort Lauderdale (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Galt Dermatology & Concierge Medicine is seeking a Practice Operations Manager who will lead daily operations, optimize patient flow, and drive growth in a dynamic dermatology and concierge medicine setting.

The role requires a hands-on leader capable of building high-performing teams, streamlining processes, and ensuring exceptional service at every touchpoint in Fort Lauderdale, FL.

Qualifications

• 10+ years in patient- and customer-centric administrative or operations roles in a medical setting.
• Onsite role in Fort Lauderdale, FL.
• Proficient in EMR systems (Jane.app).
• Highly detailed-oriented and process-driven.

Responsibilities

• Oversee day-to-day practice operations and patient experience.
• Identify opportunities to improve processes and efficiency.
• Develop standard operating procedures as the practice grows.
• Serve as primary ops problem-solver across the practice.
• Coach staff on patient communication and service excellence.
• Lead marketing initiatives to increase brand awareness and patient acquisition.
• Oversee social media and community engagement.
• Monitor marketing performance, budgets, and operational metrics.
• Read and analyze the PNL (revenues, costs, and expenses).
• Ensure HIPAA, OSHA, and healthcare regulations compliance.

Skills

Leadership

Operations management

Patient experience

Tools

Jane.app

Job description

Company: Galt Dermatology & Concierge Medicine

As Galt Dermatology & Concierge Medicine continues to grow, we are seeking an exceptional Practice Operations Manager who is passionate about delivering an elevated patient experience, while driving operational excellence. This is more than a practice management role—it is a strategic leadership position responsible for overseeing the day-to-day operations of the practice, optimizing performance, and supporting long-term growth.

The Practice Operations Manager serves as the operational heartbeat of Galt Dermatology. This role is ideal for a resourceful, relationship-focused leader who thrives in a dynamic, entrepreneurial environment and enjoys wearing many hats. The ideal candidate is a proactive problem-solver, strategic thinker, confident communicator, and natural leader who is equally adept at building meaningful patient relationships, developing high-performing teams, streamlining operations, and identifying opportunities to grow the business. They bring both a hands-on approach and a big-picture mindset, ensuring the practice operates with efficiency, excellence, and exceptional service at every touchpoint.

About the Role:

Operations Leadership

• Oversee all day-to-day practice operations to ensure an exceptional patient experience and efficient workflow.
• Continuously identify opportunities to improve processes, systems, and operational efficiency.
• Develop and implement standard operating procedures as the practice grows.
• Serve as the primary point person for operational problem-solving across the practice.
• Coach staff on effective patient communication and service excellence.

Marketing & Community Engagement

• Partner with leadership to execute marketing initiatives that increase brand awareness and patient acquisition.
• Oversee the practice's social media presence, ensuring content aligns with Galt Dermatology's brand and mission.
• Coordinate community outreach events, partnerships, and patient engagement campaigns.
• Monitor marketing performance and recommend new growth opportunities.
• Manage staff schedules, inventory, vendor relationships, and office resources.
• Monitor budgets, productivity, revenue goals, and operational metrics.
• Ability to read and breakdown the PNL (revenues, costs and expenses).
• Ensure compliance with HIPAA, OSHA, and all applicable healthcare regulations.

Requirements:

We're looking for someone who is a true "Swiss Army knife"—someone who enjoys jumping in wherever needed, takes ownership without being asked, and thrives in a fast-moving environment.

• 10+ years in a patient and customer-centric administrative, practice manager, or operations role in a medical office or concierge medicine,.
• Role is located onsite in Fort Lauderdale, FL.
• Confidence in using an EMR (Jane.app)
• Highly detailed-oriented and process-driven.
• Excellent verbal and written communication.
• A natural relationship builder with exceptional communication skills.
• Highly organized and able to manage multiple priorities simultaneously.
• Social, energetic, and confident interacting with patients and staff.
• Comfortable leading employees while also rolling up their sleeves to solve problems.
• Growth-minded with a passion for improving operations and driving business success.
• Adaptable, resourceful, and excited to help build the future of Galt Dermatology.

More About Us:

At Galt Dermatology & Concierge Medicine and Enya Health, we're redefining what healthcare should feel like. We are two physician-owned practices based in Fort Lauderdale, Florida, united by a shared mission: delivering deeply personal, preventive, and relationship-centered care that puts patients—not insurance companies—first.

Galt Dermatology & Concierge Medicine is our established dermatology and concierge internal medicine practice, providing exceptional medical, surgical, and cosmetic dermatology services through a direct-pay model that allows our physicians to spend more time with each patient. In 2026, Galt Dermatology was proudly recognized as one of South Florida's Top Dermatology Practices by the Sun Sentinel.

Enya Health is our specialized women's health practice dedicated to helping women thrive through perimenopause and menopause. Through personalized hormone optimization, lifestyle medicine, and comprehensive wellness care, we support women during one of the most important—and often overlooked—chapters of their health journey.

Our Core Values:

We operate under the Entrepreneurial Operating System (EOS). We hire, train, and evaluate based on accountability, measurable outcomes, and alignment with these values:

• Be Better. We operate at a high level and are never satisfied with the status quo. We continuously learn, improve, and push ourselves to grow—personally and professionally.
• Show Unwavering Integrity. We do the right thing, always. Even when no one is watching. We prioritize what is best for our patients and team above all else.
• Have a Solution Mindset. We are proactive, resourceful, and resilient. We don’t get stuck on problems—we find solutions.
• Get It Done Right. We execute with excellence and follow through. We hold ourselves to a high standard and take pride in doing things the right way, every time.
• Competitive base salary plus bonus.
• Employee discount of products and procedures.