Practice Operations Lead — Healthcare Admin

New York Imaging Service, Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

New York Imaging (NYI) seeks an experienced Operations Manager to oversee daily administrative and clinical workflows across the practice, ensuring seamless operations and high-quality patient care.

You will lead HIPAA/compliance efforts, coordinate interdepartmental teams, mentor staff, manage performance and scheduling, and drive patient experience initiatives in a collaborative, patient‑centered environment.

Responsibilities

• Manage and coordinate the day-to-day administrative and operational activities of the practice to ensure seamless workflow and high-quality patient care.
• Ensure strict adherence to healthcare regulations—including HIPAA, OSHA, and other relevant industry standards—and proactively manage risks to protect patients, staff, and the organization.
• Facilitate effective communication and daily office huddles to enhance collaboration among clinical, administrative, and leadership teams and to align on operational goals/maintain a unified practice environment.
• Conduct regular performance evaluations, set clear objectives, and provide targeted coaching to maximize team productivity. Oversee scheduling to ensure optimal alignment of staffing with patient care needs.
• Act as the central liaison between clinical and administrative teams, facilitating robust communication and collaboration to ensure seamless operations and aligned objectives.
• Implement comprehensive strategies to enhance overall patient satisfaction and experience.
• Manage patient complaints proactively by establishing and executing effective service recovery protocols to resolve issues promptly.
• Ensure a friendly, efficient, and supportive front office environment that contributes to a positive patient experience.
• Other duties may be assigned as needed or required.

Job description

New York Imaging (NYI) seeks an experienced Operations Manager to oversee daily administrative and clinical workflows across the practice, ensuring seamless operations and high-quality patient care.

You will lead HIPAA/compliance efforts, coordinate interdepartmental teams, mentor staff, manage performance and scheduling, and drive patient experience initiatives in a collaborative, patient‑centered environment.