Office Lead

New York Imaging Service, Inc.; New York (NY); Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

New York Imaging (NYI) seeks an experienced Operations Manager to oversee daily administrative and clinical workflows across the practice, ensuring seamless operations and high-quality patient care.

You will lead HIPAA/compliance efforts, coordinate interdepartmental teams, mentor staff, manage performance and scheduling, and drive patient experience initiatives in a collaborative, patient‑centered environment.

Responsabilidades

• Manage and coordinate the day-to-day administrative and operational activities of the practice to ensure seamless workflow and high-quality patient care.
• Ensure strict adherence to healthcare regulations—including HIPAA, OSHA, and other relevant industry standards—and proactively manage risks to protect patients, staff, and the organization.
• Facilitate effective communication and daily office huddles to enhance collaboration among clinical, administrative, and leadership teams and to align on operational goals/maintain a unified practice environment.
• Conduct regular performance evaluations, set clear objectives, and provide targeted coaching to maximize team productivity. Oversee scheduling to ensure optimal alignment of staffing with patient care needs.
• Act as the central liaison between clinical and administrative teams, facilitating robust communication and collaboration to ensure seamless operations and aligned objectives.
• Implement comprehensive strategies to enhance overall patient satisfaction and experience.
• Manage patient complaints proactively by establishing and executing effective service recovery protocols to resolve issues promptly.
• Ensure a friendly, efficient, and supportive front office environment that contributes to a positive patient experience.
• Other duties may be assigned as needed or required.

Descrição da oferta de emprego

Why Join Our Team?

At New York Imaging (NYI), we are leading the way in diagnostic imaging with cutting‑edge technology and an interdisciplinary approach. Our expert team of radiologists, technologists, and healthcare professionals work in harmony to deliver precise, accurate results, ensuring better outcomes for our patients. With our commitment to high-quality care and a collaborative work environment, we are setting new standards in the diagnostic imaging field. Join us and make an impact on patient care through innovation and compassionate support!

If you want to be part of a growing organization committed to healing, hope, and advanced care , join us and help make a meaningful impact!

Job Description:

Key Responsibilities

Daily Operations Oversight

Manage and coordinate the day-to-day administrative and operational activities of the practice to ensure seamless workflow and high-quality patient care.

Compliance & Risk Management

Ensure strict adherence to healthcare regulations—including HIPAA, OSHA, and other relevant industry standards—and proactively manage risks to protect patients, staff, and the organization.

Interdepartmental Coordination

Facilitate effective communication and daily office huddles to enhance collaboration among clinical, administrative, and leadership teams and to align on operational goals/maintain a unified practice environment.

Staff Management & Leadership

Team Development & Culture

Assist in oversight of administrative and clinical staff while fostering a positive work culture that encourages continuous learning and professional development.

Performance Management & Scheduling

Conduct regular performance evaluations, set clear objectives, and provide targeted coaching to maximize team productivity. Oversee scheduling to ensure optimal alignment of staffing with patient care needs.

Communication & Collaboration

Act as the central liaison between clinical and administrative teams, facilitating robust communication and collaboration to ensure seamless operations and aligned objectives.

Patient Experience & Satisfaction

Strategic Patient Initiatives

Implement comprehensive strategies to enhance overall patient satisfaction and experience.

Service Recovery

Manage patient complaints proactively by establishing and executing effective service recovery protocols to resolve issues promptly.

Welcoming Environment

Ensure a friendly, efficient, and supportive front office environment that contributes to a positive patient experience.

Other duties may be assigned as needed or required.