Office Lead

OneOncology; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

NY Imaging Specialists seeks an experienced operations leader to oversee daily practice administration and ensure top‑tier patient care in a busy diagnostic imaging setting.

You will drive compliance with HIPAA/OSHA, coordinate cross‑functional teams, manage staff performance, and enhance the patient experience through strategic initiatives and proactive service recovery.

Responsibilities

• Daily Operations Oversight: Manage and coordinate the day-to-day administrative and operational activities of the practice to ensure seamless workflow and high-quality patient care.
• Compliance & Risk Management: Ensure strict adherence to healthcare regulations—including HIPAA, OSHA, and other relevant industry standards—and proactively manage risks to protect patients, staff, and the organization.
• Interdepartmental Coordination: Facilitate effective communication and daily office huddles to enhance collaboration among clinical, administrative, and leadership teams and to align on operational goals/maintain a unified practice environment.
• Staff Management & Leadership Team Development & Culture: Assist in oversight of administrative and clinical staff while fostering a positive work culture that encourages continuous learning and professional development.
• Performance Management & Scheduling: Conduct regular performance evaluations, set clear objectives, and provide targeted coaching to maximize team productivity. Oversee scheduling to ensure optimal alignment of staffing with patient care needs.
• Communication & Collaboration: Act as the central liaison between clinical and administrative teams, facilitating robust communication and collaboration to ensure seamless operations and aligned objectives.
• Patient Experience & Satisfaction Strategic Patient Initiatives: Implement comprehensive strategies to enhance overall patient satisfaction and experience.
• Service Recovery: Manage patient complaints proactively by establishing and executing effective service recovery protocols to resolve issues promptly.
• Welcoming Environment: Ensure a friendly, efficient, and supportive front office environment that contributes to a positive patient experience.
• Other duties may be assigned as needed or required.

Job description

Why Join Our Team? At New York Imaging (NYI), we are leading the way in diagnostic imaging with cutting-edge technology and an interdisciplinary approach. Our expert team of radiologists, technologists, and healthcare professionals work in harmony to deliver precise, accurate results, ensuring better outcomes for our patients. With our commitment to high-quality care and a collaborative work environment, we are setting new standards in the diagnostic imaging field. Join us and make an impact on patient care through innovation and compassionate support!

If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact!

Job Description

Key Responsibilities

• Daily Operations Oversight: Manage and coordinate the day-to-day administrative and operational activities of the practice to ensure seamless workflow and high-quality patient care.
• Compliance & Risk Management: Ensure strict adherence to healthcare regulations—including HIPAA, OSHA, and other relevant industry standards—and proactively manage risks to protect patients, staff, and the organization.
• Interdepartmental Coordination: Facilitate effective communication and daily office huddles to enhance collaboration among clinical, administrative, and leadership teams and to align on operational goals/maintain a unified practice environment.
• Staff Management & Leadership Team Development & Culture: Assist in oversight of administrative and clinical staff while fostering a positive work culture that encourages continuous learning and professional development.
• Performance Management & Scheduling: Conduct regular performance evaluations, set clear objectives, and provide targeted coaching to maximize team productivity. Oversee scheduling to ensure optimal alignment of staffing with patient care needs.
• Communication & Collaboration: Act as the central liaison between clinical and administrative teams, facilitating robust communication and collaboration to ensure seamless operations and aligned objectives.
• Patient Experience & Satisfaction Strategic Patient Initiatives: Implement comprehensive strategies to enhance overall patient satisfaction and experience.
• Service Recovery: Manage patient complaints proactively by establishing and executing effective service recovery protocols to resolve issues promptly.
• Welcoming Environment: Ensure a friendly, efficient, and supportive front office environment that contributes to a positive patient experience.
• Other duties may be assigned as needed or required.

Our mission at NY Imaging Specialists is to provide the highest-quality advanced imaging in a patient-centered and compassionate environment, with the comfort and convenience of being close to home. We are an ACR-accredited facility with accreditation in MRI, CT, PET/CT, and Ultrasound.