Practice Operations Assistant

Mass General Brigham; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare organization seeks an administrative professional to provide support in various capacities. Responsibilities include managing schedules, assisting with grant applications, and ensuring compliance with hospital standards. Ideal candidates will demonstrate strong organizational and problem-solving skills, contributing to the overall mission of providing exceptional healthcare.

Qualifications

• Intermediate to advanced administrative skills required.
• Experience in providing administrative support.

Responsibilities

• Provide routine and complex administrative support.
• Coordinate calendars and schedules for multiple managers.
• Assist in preparing and editing grant applications.

Skills

Organization

Problem Solving

Communication

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a diverse team of professionals including doctors, nurses, business experts, tech specialists, researchers, and systems analysts to fulfill our mission. As a not-for-profit organization, we support patient care, research, teaching, and community service, aiming to provide exceptional healthcare. We believe high-performing teams are essential for groundbreaking medical discoveries and invite all qualified applicants to join us and experience what it means to be part of Mass General Brigham.

Note: This role replaces a patient-facing position for an FTE; current employee transitioning into a new role effective 5/19.

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Brigham and Women’s Hospital is committed to:

• Serving the needs of our local and global community
• Providing the highest quality healthcare to patients and their families
• Expanding the boundaries of medicine through research
• Educating the next generation of healthcare professionals

Every employee plays a vital role in positively impacting the organization and those we serve. Your work will be distinguished by showing respect and dignity in all interactions, striving for excellence in customer service and job performance. All employees are expected to embody this commitment and demonstrate behavioral competencies in the following areas:

Core Competencies:

• People: Focus on community service through collaboration and respect
• Self Management: Accountability, professionalism, and growth commitment
• Organization: Dedication to quality, service, and performance

This job description includes:

• General expectations for the position
• Addendum A
• BWH Behavioral Competencies
• Addendum B
• Job Specific Tasks and Responsibilities

Principal Duties and Responsibilities

Actual duties may vary by department (see Addendum B):

• Perform duties with moderate supervision, demonstrating intermediate to advanced administrative skills.
• Provide routine and complex administrative support, including typing, answering phones, and message management.
• Coordinate calendars and schedules for multiple managers or department events.
• Proofread, edit manuscripts, perform literature searches, and assist with presentation materials.
• Assist in preparing and editing grant applications and related materials.
• Transcribe physician notes.
• Help train and orient staff as needed.
• Provide cross-coverage when necessary.
• Assist with special projects.
• Follow HIPAA guidelines for patient privacy and confidentiality.
• Perform other duties as assigned.

Addendum A: BWH Behavioral Competencies

Focus on community service, open communication, building relationships, organizational awareness, embracing change, learning orientation, professionalism, quality and safety, efficiency, problem solving, service excellence, and administrative support. Each competency includes specific behaviors and expectations to demonstrate in the workplace.

Addendum B: Job Specific Duties

Includes office operations, clinic responsibilities, billing functions, surgical scheduling, maintaining accurate files, and preparing correspondence, among others. Responsibilities involve coordinating patient care, managing schedules, handling billing and insurance processes, and ensuring compliance with hospital standards.

Additional Job Details

Remote Type: Onsite

Location: 60 Fenwood Road

Hours: 40 hours/week

Employee Type: Regular

Shift: Day shift (USA)

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities and adhere to all applicable laws and regulations.