Practice Manager - Psychiatry & Counseling Ann Arbor and Brighton

IHA; Ann Arbor (MI); On-site; USD 75,000 - 105,000; Full time

Job summary

Trinity Health IHA Medical Group seeks a Practice Manager to oversee clinical and administrative aspects of the practice(s), including profitability, revenue goals and CORE metrics. You will ensure quality of care, customer and staff satisfaction, and access for patients.

You will direct operations, drive process improvements, manage staffing and scheduling, and collaborate with leadership to implement the CORE Work plan while promoting a patient-centered culture.

Qualifications

• Bachelor’s degree preferred with 1–2+ years of relevant work experience.
• Practice Management Certification or other relevant certifications preferred.
• Minimum 2 years leadership experience in a medical office.
• Direct supervisory experience of non-exempt staff is preferred.

Responsibilities

• Directs the internal practice operations; creates benchmarks, tracks and reports progress.
• Researches process improvements/efficiencies and implements changes.
• Works with the SMD, providers and practice management to develop vision and direction and implement and manage the CORE Work plan.
• Provides suggestions to continually improve processes and the customer experience.
• Assists with recruitment, hiring, orientation, training and coaching of staff.
• Maintains scheduling, time and attendance for staff.
• Evaluates the performance of staff, recommends promotions and disciplinary action.
• Ensures that the practice maintains a physician documentation and coding audit program.
• Support quality improvement initiatives and disease management programs.

Skills

Leadership

Recruitment

Staff coaching

Process improvement

Customer service focus

Education

Bachelor's degree (preferred)

Practice Management Certification (preferred)

Job description

Join a Team That Makes a Difference!

Trinity Health IHA Medical Group is seeking a compassionate and motivated

Employment Type

Full time

Shift

Day Shift

Description

Practice Manager

to oversee the clinical and administrative aspects of the practice(s), including practice profitability, revenue goals and CORE metrics. This includes accountability for clinical quality of care, customer satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, staff leadership and assuring adequate access for patients.

What You'll Do

• Directs the internal practice operations; creates benchmarks, tracks and reports progress.
• Researches process improvements/efficiencies and recommends and implements changes.
• Works with the SMD, providers and practice management to develop vision and direction and implement and manage the CORE Work plan.
• Provides suggestions to continually improve processes and the customer experience.
• Assists with recruitment, hiring, orientation, training and coaching of staff.
• Maintains scheduling, time and attendance for staff.
• Evaluates the performance of staff, recommends promotions and disciplinary action.
• Ensures that the practice maintains a physician documentation and coding audit program.
• Support quality improvement initiatives and disease management programs.

General Requirements

EDUCATION: Bachelor’s degree is preferred with a combination of 1-2 or more years’ relevant work experience.

CREDENTIALS/LICENSURE: Practice Management Certification or other relevant certifications preferred.

MINIMUM EXPERIENCE: Prior leadership experience in a medical office environment or other relevant professional experience: requires a minimum of 2years in combination with meeting education requirements. Two years of experience directly supervising non-exempt staff is require; however, may consider leadership role in lieu of direct supervision as equivalent experience.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits with no waiting period for eligible team members.
• Competitive pay and comprehensive medical, dental, and vision coverage.
• Opportunities for professional growth, development, and career advancement.
• Collaborative, patient-centered culture focused on excellence in care.
• Work with a mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, our values of Commitment, Advocacy, Respect, Efficiency, and Service guide everything we do. If you’re passionate about patient care and looking to grow your healthcare career, we’d love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.